B2B Account Manager — Customer Success & Growth

Staffmark; Plano (TX); On-site; USD 64,000 - 90,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Paid Time Off

Job summary

Staffmark Total Talent Solutions is seeking a B2B Customer Service Account Manager in Plano, TX on-site. In this contract role you will manage customer accounts, handle post-purchase issues, track requests, and collaborate with internal teams to fulfill needs.

The ideal candidate has 5–7+ years in sales, account management, and eCommerce, strong Excel skills, and experience in technology environments. Jira experience is a plus.

Qualifications

• 5-7+ years of experience in sales, account management, customer service, business development, and strategic sales, preferably in technology companies.
• Strong Expertise in Microsoft Excel.
• Strong understanding of eCommerce sites and merchandising.
• Ability to anticipate how a decision made can affect our customers, partners, ecosystem, and operations.

Responsibilities

• Manage customer accounts and post-purchase order requirements and issues to ensure a positive customer experience and repeat purchasing (full lifecycle).
• Track customer requests and status while working with various internal teams to fulfill the need.
• Analyze data and identify opportunities for improvement and growth both within accounts and more broadly with B2B eCommerce.
• Develop account plans aligned with our customers’ strategies, assess their progress, and guide them on the journey of transformation to mobility, while growing adoption of the business ecosystem (Mobile, Display, TV, Memory and Appliance).
• Ensure 100% satisfaction with all prospects and customers.
• Direct the activities of the various departments in the company and are concerned with pricing, sales, production, and distribution of the company’s products.
• Responsible for managing the employees, creating their work schedules, and distributing their duties.
• Determines employment requirements as well as interviews and hires prospective employees.
• An operations manager also trains the newly hired employees.
• Manages all the activities that are associated with the production of the products the company offers.
• Responsible for managing the performance of the employees, such as sales promotions, coordinating with different division leads, planning the layout and design of the store, and setting the prices and credit terms, as well as identifying goods and services to be sold.
• Supervise the remodeling of current amenities and represent the company during client meetings and negotiations.
• Handle problems in a calm and collected manner, even when under pressure.

Skills

Business analysis

Stakeholder management

Education

Bachelor's degree preferred

Tools

Jira

Job description

Staffmark Total Talent Solutions is seeking a B2B Customer Service Account Manager in Plano, TX on-site. In this contract role you will manage customer accounts, handle post-purchase issues, track requests, and collaborate with internal teams to fulfill needs.

The ideal candidate has 5–7+ years in sales, account management, and eCommerce, strong Excel skills, and experience in technology environments. Jira experience is a plus.