Operations & Accounts Lead - Data-Driven Growth

Transcend Solutions; Plano (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

Transcend Solutions in Plano, TX is seeking an experienced account management professional to drive customer lifecycle success across B2B technology accounts. You will leverage Excel-based analytics, stakeholder collaboration, and Jira-driven workflows to manage post-purchase requirements and fulfill diverse requests.

With 5–7+ years in sales, account management, or customer success within technology, you will craft account plans, track progress, and partner across teams to identify

Qualifications

• Experience with managing B2B accounts and customer journeys.
• Strong data analysis skills to identify opportunities for growth.
• Ability to build and maintain relationships with stakeholders across teams.

Responsibilities

• Manage customer accounts and post-purchase order requirements and issues to ensure a positive customer experience and repeat purchasing (full lifecycle)
• Track customer requests and status while working with various internal teams to fulfill the need
• Analyze data and identify opportunities for improvement and growth both within accounts and more broadly with B2B eCommerce
• Develop account plans aligned with customers’ strategies and guide them on transformation journeys while growing adoption of our client’s ecosystem (Mobile, Display, TV, Memory and Appliance)
• Ensure 100% satisfaction with all prospects and customers

Skills

Excel proficiency

Business Analysis

Stakeholder Management

Tools

Jira

Job description

Transcend Solutions in Plano, TX is seeking an experienced account management professional to drive customer lifecycle success across B2B technology accounts. You will leverage Excel-based analytics, stakeholder collaboration, and Jira-driven workflows to manage post-purchase requirements and fulfill diverse requests.

With 5–7+ years in sales, account management, or customer success within technology, you will craft account plans, track progress, and partner across teams to identify