B2B Customer Service Account Manager

Staffmark Group; Plano (TX); Sur place; USD 64 000 - 90 000; Plein temps

Avantages offerts par ce poste

Medical

Dental

Vision

401k

Paid Time Off

Résumé du poste

Staffmark Total Talent Solutions is seeking a B2B Customer Service Account Manager for a fully on-site role in Plano, TX. The contract opportunity offers $55.88 per hour and a standard daytime schedule, Monday–Friday, 8:00 AM to 5:00 PM (hours may vary).

You will manage customer accounts end-to-end, track requests with internal teams, and analyze data to identify growth opportunities within accounts and across the B2B eCommerce ecosystem (Mobile, Display, TV, Memory and Appliance).

Qualifications

• Bachelor's degree preferred.
• 5-7+ years of experience in sales, account management, customer service, business development, and strategic sales, preferably in Technology companies.
• Strong Expertise in Microsoft Excel
• Strong understanding of current technologies and systems that support the digital ecosystem
• Strong understanding of eCommerce sites and merchandising
• Experience leading cross-functional initiatives and stakeholder alignment

Responsabilités

• Manage customer accounts and post-purchase order requirements and issues to ensure a positive customer experience and repeat purchasing (full lifecycle).
• Track customer requests and status while working with various internal teams to fulfill the need.
• Analyze data and identify opportunities for improvement and growth both within accounts and more broadly with B2B eCommerce.
• Develop account plans aligned with our customers' strategies, assess their progress, and guide them on the journey of transformation to mobility, while growing adoption of the business ecosystem (Mobile, Display, TV, Memory and Appliance).
• Ensure 100% satisfaction with all prospects and customers.
• Direct the activities of the various departments in the company and are concerned with pricing, sales, production, and distribution of the company's products.
• Responsible for managing the employees, creating their work schedules, and distributing their duties.
• Determines employment requirements as well as interviews and hires prospective employees.
• An operations manager also trains the newly hired employees.
• Manages all the activities that are associated with the production of the products the company offers.
• Responsible for managing the performance of the employees, such as sales promotions, coordinating with different division leads, planning the layout and design of the store, and setting the prices and credit terms, as well as identifying goods and services to be sold.
• Supervise the remodeling of current amenities and represent the company during client meetings and negotiations.
• Handle problems in a calm and collected manner, even when under pressure.

Connaissances

Business analysis

Stakeholder management

Jira

Formation

Bachelor's degree preferred

Outils

Jira

Description du poste

B2B Customer Service Account Manager

Location: Plano, TX

Pay Rate: $55.88/hr.

Schedule: Fully on-site, Monday - Friday | 8:00 AM to 5:00 PM (hours may vary)

Staffmark Total Talent Solutions offers this exciting contract opportunity at a global leader in electronics, mobile devices, and appliances located in Plano, TX.

Top Skills

1. Business analysis
2. Stakeholder management
3. Jira

Responsibilities

• Manage customer accounts and post-purchase order requirements and issues to ensure a positive customer experience and repeat purchasing (full lifecycle).
• Track customer requests and status while working with various internal teams to fulfill the need.
• Analyze data and identify opportunities for improvement and growth both within accounts and more broadly with B2B eCommerce.
• Develop account plans aligned with our customers' strategies, assess their progress, and guide them on the journey of transformation to mobility, while growing adoption of the business ecosystem (Mobile, Display, TV, Memory and Appliance).
• Ensure 100% satisfaction with all prospects and customers.
• Direct the activities of the various departments in the company and are concerned with pricing, sales, production, and distribution of the company's products.
• Responsible for managing the employees, creating their work schedules, and distributing their duties.
• Determines employment requirements as well as interviews and hires prospective employees.
• An operations manager also trains the newly hired employees.
• Manages all the activities that are associated with the production of the products the company offers.
• Responsible for managing the performance of the employees, such as sales promotions, coordinating with different division leads, planning the layout and design of the store, and setting the prices and credit terms, as well as identifying goods and services to be sold.
• Supervise the remodeling of current amenities and represent the company during client meetings and negotiations.
• Handle problems in a calm and collected manner, even when under pressure.

Requirements

• Bachelor's degree preferred
• 5-7+ years of experience with a proven track record in sales, account management, customer service, business development, and strategic sales, preferably in Technology companies
• Ability to anticipate how a decision made can affect our customers, partners, ecosystem, and operations
• Strong Expertise in Microsoft Excel
• Strong understanding of current technologies and systems that support the digital ecosystem
• Strong understanding of eCommerce sites and merchandising

Preferred Skills

• A "get it done now" attitude with experience and capability to work in a highly autonomous environment
• Strong organizational skills with an ability to create and maintain good sales records and forecasting methodologies
• Strong project or program management experience with attention to documentation, tracking, and details
• Proven ability to develop and maintain effective work relationships, and influence both internal and external stakeholders
• Ability to articulate and present our value proposition to target strategic partners
• Ability to gather and leverage data to develop compelling strategies, then bring a plan to fruition with seamless execution and attention to detail
• Strong customer-centric focus/ability to anticipate and react to user needs
• Demonstrated ability to work collaboratively with diverse teams to achieve necessary results
• Demonstration of innovation and initiative; always looking at improving the customer experience and processes while also displaying a willingness to dive into the details and help wherever necessary

Employee Benefits

• Medical
• Dental
• Vision
• 401k
• Paid Time Off + More!

Staffmark is an equal opportunity employer. All applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer.