Remote B2B Customer Success Manager

AccountMakers; San Francisco (CA); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Health benefits

Dental benefits

Vision benefits

401(k)

Job summary

AccountMakers is seeking a Customer Success Manager to support a portfolio of B2B clients across the United States in a remote capacity based in the San Francisco Bay Area. You’ll manage onboarding projects, coordinate across production and fulfillment teams, and act as a trusted advisor to deliver outstanding client experiences.

Ideal candidates have 2–5 years in customer success or account management, with experience in branded merchandise or related services, and strong CRM usage.

Qualifications

• 2–5 years of experience in customer success, account management, or related client-facing roles.
• Experience supporting B2B clients in branded merchandise, promo products, or related services preferred.
• Strong ability to build and maintain client relationships while delivering exceptional service.
• Experience coordinating multi-project onboarding through delivery with cross-functional teams.

Responsibilities

• Manage a portfolio of B2B accounts from onboarding through ongoing support.
• Coordinate projects across sales, production, operations, and fulfillment.
• Provide proactive communication and ensure orders are delivered accurately and on time.
• Serve as a trusted advisor to clients to drive successful outcomes and long-term partnerships.

Skills

Relationship-building

Communication

Project management

Cross-functional collaboration

Organization

Tools

CRM platforms

Job description

AccountMakers is seeking a Customer Success Manager to support a portfolio of B2B clients across the United States in a remote capacity based in the San Francisco Bay Area. You’ll manage onboarding projects, coordinate across production and fulfillment teams, and act as a trusted advisor to deliver outstanding client experiences.

Ideal candidates have 2–5 years in customer success or account management, with experience in branded merchandise or related services, and strong CRM usage.