Azure Customer Success Manager - CSP Growth

SHI; Austin (TX); On-site; USD 75,000 - 250,000; Full time

Benefits offered by this job

Diversity commitment

Growth opportunities

Health benefits

World-class facilities

Job summary

SHI International Corp. in Austin, TX is seeking a Customer Success Manager - Azure to drive CSP retention, adoption, and growth by aligning Microsoft cloud capabilities with SHI services and customer business outcomes.

You will own the Azure journey for CSP accounts, lead QBRs, identify growth opportunities, and collaborate with sales, services, support, partner teams, and customer stakeholders to deliver measurable business value.

Qualifications

• Strong digital fluency with Microsoft 365, Dynamics CRM, collaboration tools, reporting solutions, and business productivity platforms.
• Ability to develop practical knowledge of cloud services, customer consumption models, partner programs, purchasing motions, and commercial constructs to support customer conversations.

Responsibilities

• Own the end-to-end Azure customer experience for an assigned portfolio of CSP customers, serving as a trusted advisor throughout the cloud lifecycle.
• Segment and prioritize customer engagement based on account tier, Azure spend, growth potential, risk level, and strategic importance.
• Develop a deep understanding of customer business objectives, Azure environments, technology roadmaps, operational challenges, and third-party vendor relationships.
• Lead recurring customer engagement activities, including Quarterly Business Reviews (QBRs), monthly touchpoints, customer updates, support case reviews, roadmap discussions, and strategic planning sessions.
• Drive customer retention by proactively identifying risks, maintaining engagement cadence, reinforcing value realization, and coordinating mitigation plans with internal teams.
• Identify and drive Azure growth opportunities through cloud optimization, modernization, migration, governance, security, FinOps, data, AI, and managed services initiatives.

Skills

Microsoft 365

Dynamics CRM

Collaboration tools

Reporting solutions

Business productivity platforms

Azure

Education

Bachelor's degree or equivalent relevant work experience

Job description

SHI International Corp. in Austin, TX is seeking a Customer Success Manager - Azure to drive CSP retention, adoption, and growth by aligning Microsoft cloud capabilities with SHI services and customer business outcomes.

You will own the Azure journey for CSP accounts, lead QBRs, identify growth opportunities, and collaborate with sales, services, support, partner teams, and customer stakeholders to deliver measurable business value.