Azure Customer Success Manager - Cloud Growth & Value

SHI International Corporation; Austin (TX); On-site; USD 75,000 - 250,000; Full time

Job summary

SHI International Corporation in Austin, TX is seeking a Customer Success Manager (Azure) to drive CSP retention, adoption, and growth by aligning Microsoft cloud capabilities with customer outcomes. You will own the Azure lifecycle for a portfolio of CSP accounts, guiding stakeholders and coordinating with internal teams to deliver measurable business value.

You’ll lead quarterly business reviews, optimize cloud spend, and develop roadmaps that balance cost, governance, and performance while

Qualifications

• Bachelor's degree or equivalent relevant work experience.
• Experience with Azure, CSP, and cloud cost optimization.
• Excellent communication and presentation skills.
• Ability to build and manage customer success plans.
• Strong business acumen and ability to translate metrics into outcomes.
• Experience in customer-facing roles across sales, services, and support.

Responsibilities

• Own end-to-end Azure customer experience across CSP accounts.
• Lead quarterly business reviews and regular customer touchpoints.
• Identify and drive Azure growth opportunities through optimization and modernization.
• Collaborate with sales, technical teams, and partners to align on outcomes.
• Monitor and report on customer success metrics and value realization.

Skills

Azure Cloud

Financial Acumen

Analytical Thinking

Communication Skills

Presentation Skills

Collaboration

Customer-Centric

Time Management

Problem-Solving

Strategic Thinking

Education

Bachelor's degree or equivalent

Tools

Microsoft 365

Dynamics CRM

Azure Portal

FinOps Tools

Job description

SHI International Corporation in Austin, TX is seeking a Customer Success Manager (Azure) to drive CSP retention, adoption, and growth by aligning Microsoft cloud capabilities with customer outcomes. You will own the Azure lifecycle for a portfolio of CSP accounts, guiding stakeholders and coordinating with internal teams to deliver measurable business value.

You’ll lead quarterly business reviews, optimize cloud spend, and develop roadmaps that balance cost, governance, and performance while