Azure Cloud Support Engineer I - 24x7 Incident Response

asmexternalcareersite; Reston (VA); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Work in a dynamic federal contractor

Job summary

ASM Research in Reston, VA is seeking an incident management specialist for a 24x7 Azure cloud environment. The role focuses on diagnosing, mitigating, and elevating system issues to maintain high availability.

You will work within the Live Site work stream, liaising with operations, development teams and external partners, and supporting change management processes to minimize outages.

Qualifications

• BS in Computer Science or other technical discipline is preferred.
• 1-2 years of operations experience providing application infrastructure support; 1 year performing system administrator support

Responsibilities

• Responds to incident tickets in a 24x7 operational environment to meet SLA objectives.
• Troubleshoots system issues using diagnostic tools and custom application tools.
• Reviews system logs to identify and mitigate system issues.
• Update knowledge base troubleshooting guides and lessons learned as required.
• Document incident fixes and make recommendations to engineering team for system improvements.
• Support collaboration across operations, development teams and external partners.
• Monitor solution performance according to client specification and SLAs, elevate as needed.

Skills

Windows/Linux

Azure/AWS

Interpersonal skills

Communication skills

Cloud environment

Troubleshooting

Team collaboration

Technical communications

Customer focus

Organizational skills

Education

BS in Computer Science

Job description

ASM Research in Reston, VA is seeking an incident management specialist for a 24x7 Azure cloud environment. The role focuses on diagnosing, mitigating, and elevating system issues to maintain high availability.

You will work within the Live Site work stream, liaising with operations, development teams and external partners, and supporting change management processes to minimize outages.