Azure Cloud Support Engineer I — 24/7 Incident Response

asmexternalcareersite

Atlanta (GA)

On-site

USD 90,000 - 120,000

Full time

14 days+

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Job summary

ASM Research is seeking a Cloud Support Engineer to join the incident management team in a 24x7 Microsoft Azure environment. The role focuses on diagnosing, mitigating, and escaping system issues to sustain high availability.

Expect collaboration across operations, development teams and external partners while following change management processes. Candidates should have a BS in CS or related field with hands-on experience in Windows/Linux admin, incident response, and familiarity with Azure/AWS

Qualifications

Bachelor of Science in CS, or other technical discipline preferred.
2 years operations experience providing application infrastructure support.
1 year performing system administration support (Windows/Linux).

Responsibilities

Troubleshoot system issues using diagnostic tools like netmom, windbg, and custom application tools.
Respond to incident tickets in a 24x7 operational environment to meet SLA objectives.
Review system logs to identify and mitigate system issues.
Update knowledge base troubleshooting guides and lessons learned as required.
Document incident fixes and make recommendations to engineering team for system improvements.
Document system issues resulting in system outages and coordinate change through change management process.
Support collaboration across operations, development teams and external partners.
Monitor solution performance according to client specification and SLAs, escalating as needed.