Azure Cloud Operations Engineer — 24/7 Incident Response

asmexternalcareersite; Reston (VA); On-site; USD 75,000 - 110,000; Full time

Job summary

ASM Research in Reston, VA is seeking a Cloud Support Engineer to join the 24x7 incident management team. You will diagnose, mitigate and accelerate resolution of issues to maintain high availability within a Microsoft Azure environment.

The role includes responding to incidents, applying patches, and coordinating resolutions across on-prem and cloud components. Ideal candidates hold a BS in a technical field, have 2 years of operations experience, and 1 year of Windows/Linux administration.

Qualifications

• Requires BS in a technical field or related discipline.

Responsibilities

• Diagnose and mitigate system issues in a 24x7 Azure environment.
• Respond to incident tickets to meet SLA objectives, including weekend coverage.
• Perform patching and system updates on cloud servers.
• Coordinate resolution of on-prem systems and document fixes for engineering.
• Monitor logs and performance; update knowledge base with lessons learned.
• Collaborate with operations, development teams and external partners.

Skills

Troubleshooting

Incident management

Communication skills

Team collaboration

Education

Bachelor of Science in Computer Science

Tools

Microsoft Azure

Windows/Linux administration

AWS

Job description

ASM Research in Reston, VA is seeking a Cloud Support Engineer to join the 24x7 incident management team. You will diagnose, mitigate and accelerate resolution of issues to maintain high availability within a Microsoft Azure environment.

The role includes responding to incidents, applying patches, and coordinating resolutions across on-prem and cloud components. Ideal candidates hold a BS in a technical field, have 2 years of operations experience, and 1 year of Windows/Linux administration.