Azure Cloud Support Engineer I - 24/7 Incident Response

asmexternalcareersite; Reston (VA); On-site; USD 80,000 - 120,000; Full time

Job summary

ASM Research in Reston, VA, is seeking a Cloud Support Engineer to join the incident management team supporting a 24x7 Microsoft Azure environment. The role requires diagnosing, mitigating, and escaping system issues to maintain high availability across Windows-based infrastructure.

Responsibilities include troubleshooting with netmom and windbg, incident ticketing, log review, and documenting fixes for engineering improvements. A BS in CS and 2 years of ops experience are preferred.

Qualifications

• Bachelor of Science in CS or other technical discipline is preferred.
• 2 years operations experience providing application infrastructure support.
• 1 year performing system administration support (Windows/Linux).

Responsibilities

• Troubleshoot system issues using diagnostic tools like netmom, windbg, and custom application tools.
• Respond to incident tickets in a 24x7 operational environment to meet SLA objectives.
• Review system logs to identify and mitigate system issues.
• Update knowledge base troubleshooting guides and lessons learned as required.
• Document incident fixes and make recommendations to engineering team for system improvements for consideration in future releases.

Skills

Incident management

Troubleshooting

Communication

Customer support

Education

Bachelor of Science in CS

Tools

Netmom

Windbg

Azure

Job description

ASM Research in Reston, VA, is seeking a Cloud Support Engineer to join the incident management team supporting a 24x7 Microsoft Azure environment. The role requires diagnosing, mitigating, and escaping system issues to maintain high availability across Windows-based infrastructure.

Responsibilities include troubleshooting with netmom and windbg, incident ticketing, log review, and documenting fixes for engineering improvements. A BS in CS and 2 years of ops experience are preferred.