Azure Cloud Operations Project Lead

Univedge Consulting LLC

McKinney (TX)

On-site

USD 140,000 - 190,000

Full time

45 hours ago

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Job summary

Univedge Consulting LLC is seeking a Technical Project Manager to lead Azure Cloud Operations in McKinney, TX. You will guide cross-functional teams, own major incidents, and drive automation with Terraform and Ansible within ITIL-aligned processes.

Expect strong stakeholder communication and executive-level reporting. The role emphasizes incident, change, problem, and vulnerability remediation, with dashboards and service health insights across time zones.

Qualifications

Strong project management experience in Azure Cloud Operations across incidents, changes, problems, requests, and automation.
Deep understanding of Azure services and cost governance practices.
Experience converting operational requirements into agile user stories with clear acceptance criteria.

Responsibilities

Lead Azure Cloud Operations and Support delivery across incident, change, problem, request, and automation workstreams.
Drive ITIL-aligned service management practices with measurable improvements.
Manage major incidents end-to-end with bridge coordination and customer communication.
Review RCAs for quality, technical accuracy, and preventive actions.
Conduct PIR reviews with customers and vendors to identify gaps and actions.
Coordinate with technical teams to drive automation, Terraform, Ansible, and patching.
Translate operational needs into agile stories with owners and timelines.
Provide status updates in governance calls and executive dashboards.
Communicate risks, blockers, incidents, changes, and improvements to stakeholders.
Manage vendors and cross-functional teams to ensure timely delivery of outcomes.
Use ServiceNow, New Relic, Azure Monitor for tracking alerts and service health.