AWS Data Center Technician: 24/7 On-Call & Hardware Fixes

Amazon; Hermiston (OR); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Sign-on payments

RSUs

Job summary

Amazon is seeking an on-site Data Center Technician to join the AWS team, safeguarding uptime across our global cloud infrastructure. You will install, troubleshoot, and maintain server hardware and network components in fast-paced data centers, collaborating with engineers and vendors to ensure service availability.

This role requires travel between data center sites, on-call rotations, and flexibility to work nights and weekends as needed.

Qualifications

• 2+ years of computer/server hardware troubleshooting experience or related IT experience.
• 2+ years of computer layer 1/2 networking experience.
• Work flexible schedule including weekends, nights, and holidays.

Responsibilities

• Take ownership of technical issues brought by the customer base, engaging other teams when needed to drive resolution.
• Show a strong aptitude for troubleshooting and problem solving.
• Solve problems at their root and step back to understand the broader context.
• Maintain service level agreements through the implementation of proactive issue detection and reporting.
• Be biased to act in the absence of direction or support.
• Improve effectiveness through process innovation.

Skills

Server hardware troubleshooting

Networking (L1/L2)

Shift flexibility

Education

Bachelor's degree in IT-related field

Job description

Amazon is seeking an on-site Data Center Technician to join the AWS team, safeguarding uptime across our global cloud infrastructure. You will install, troubleshoot, and maintain server hardware and network components in fast-paced data centers, collaborating with engineers and vendors to ensure service availability.

This role requires travel between data center sites, on-call rotations, and flexibility to work nights and weekends as needed.