AWS Connect Specialist (Remote)

AHU Technologies Inc.; Washington (District of Columbia); Remote; USD 120,000 - 160,000; Full time

Benefits offered by this job

Flexible work from home options

Job summary

AHU Technologies Inc. is seeking an AWS Connect Specialist to design, implement, and optimize a cloud-based contact center. The role focuses on building dynamic contact flows, integrating with other AWS services, and ensuring performance aligns with business objectives.

The candidate will work with stakeholders to deploy chatbots, configure dashboards in QuickSight, and maintain secure Connect environments, while meeting compliance guidelines for a government-related district setting.

Qualifications

• 3+ years hands-on Amazon Connect experience.
• Experience configuring and deploying Lambda-based integrations with Connect.

Responsibilities

• Design, implement, and maintain AWS Connect-based contact center solutions.
• Configure contact flows, routing, security profiles, and outbound campaigns.

Skills

Cross-functional collaboration

Stakeholder communication

Security & compliance

Problem solving

Documentation

Education

Bachelor's degree in CS/IT/Engineering

Tools

Amazon Connect

AWS CI/CD

AWS Lambda

DynamoDB

S3

Amazon Connect analytics (CloudWatch/QuickSight)

Lex

Job description

AHU Technologies Inc. is seeking an AWS Connect Specialist to design, implement, and optimize a cloud-based contact center. The role focuses on building dynamic contact flows, integrating with other AWS services, and ensuring performance aligns with business objectives.

The candidate will work with stakeholders to deploy chatbots, configure dashboards in QuickSight, and maintain secure Connect environments, while meeting compliance guidelines for a government-related district setting.