AWS Cloud Ops & Customer Support Engineer (Junior)

Abile Group, LLC; Springfield (VA); On-site; USD 90,000 - 120,000; Full time

Job summary

Abile Group seeks a Junior Cloud Operations and Customer Support Engineer to support a U.S. Intelligence Community customer with user-facing and data center IT services.

The role covers design, deployment, operations, sustainment, and disposal across multiple networks and locations worldwide. The ideal candidate holds a Bachelor's in IT, 2+ years in cloud operations and customer support, and hands-on AWS, Linux, and DevOps experience.

Qualifications

• Bachelor's Degree in the IT field, related technical discipline, or equivalent combination of education and experience.
• 2+ years of experience in IT, with a strong focus on cloud operations and customer support.
• Proficiency with AWS cloud services and infrastructure management.
• Exceptional troubleshooting and problem-solving skills.
• Experience in providing customer-focused technical support.
• Knowledge of Linux distributions (e.g., RedHat, CentOS).
• Familiarity with DevOps practices, Agile/Scrum methodologies, and continuous integration tools (e.g., GitLab CI, Nexus).
• Excellent communication and collaboration abilities.

Responsibilities

• Manages and maintains cloud infrastructure, ensuring high availability and performance.
• Responds to and resolves customer issues, providing top-tier technical support and customer service.
• Collaborates with various engineering teams to support user consumption of applications in the cloud in a sophisticated enterprise environment.
• Engages in application monitoring to assist in identifying and addressing application performance or availability issues.
• Monitors supporting application infrastructure to help identify and report on scalability and performance issues.
• Develops and maintains comprehensive documentation for application support procedures.

Skills

AWS

Linux

DevOps

GitLab CI

Nexus

Agile/Scrum

Customer support

Communication

Education

Bachelor's degree in IT

Tools

GitLab CI

Nexus

Job description

Abile Group seeks a Junior Cloud Operations and Customer Support Engineer to support a U.S. Intelligence Community customer with user-facing and data center IT services.

The role covers design, deployment, operations, sustainment, and disposal across multiple networks and locations worldwide. The ideal candidate holds a Bachelor's in IT, 2+ years in cloud operations and customer support, and hands-on AWS, Linux, and DevOps experience.