Cloud Operations and Customer Support Engineer, Jr.

Abile Group, Inc; Springfield, Northern (MO, KY); Hybrid; USD 70,000 - 90,000; Full time

Job summary

Abile Group, Inc. is seeking a Jr. Cloud Operations and Customer Support Engineer on a long-term contract to support an Intelligence Community client.

You will help manage cloud infrastructure, troubleshoot issues, and provide customer-focused support in a multi-network, multi-location enterprise environment. The role requires a Bachelor's degree in IT or related field, 2+ years of IT experience with cloud ops, and TS/SCI clearance with CI poly.

Qualifications

• Clearance: TS/SCI with ability to obtain CI Poly.
• Bachelor's degree in IT field or related discipline.
• 2+ years IT experience focused on cloud operations and customer support.
• Proficiency with AWS cloud services and infrastructure management.
• Strong troubleshooting, customer service, and collaboration skills.

Responsibilities

• Manages and maintains cloud infrastructure for high availability.
• Responds to and resolves customer issues with technical support.
• Collaborates with engineering teams to support cloud applications in enterprise environments.
• Engages in application Monitoring to address performance issues.
• Monitors infrastructure to identify scalability and performance concerns.
• Develops and maintains documentation for support procedures.

Skills

AWS cloud services

Troubleshooting

Customer-focused support

Linux distributions

DevOps practices

CI tools

Communication

Education

Bachelor's degree in IT or related field

Tools

GitLab CI

Nexus

Job description

Overview

Abile Group has an exciting and challenging opportunity for a Cloud Operations and Customer Support Engineer, Jr. on a 10 year contract providing User Facing and Data Center Services supporting an Intelligence Community customer. All the personnel on the team will work together to support innovative design, engineering, procurement, implementation, operations, sustainment and disposal of user facing and data center information technology (IT) services on multiple networks and security domains, at multiple locations worldwide, to support the IC mission.

The right candidate will possess the below skills and qualifications and be ready to handle all responsibilities independently and professionally.

Responsibilities

• Manages and maintains cloud infrastructure, ensuring high availability and performance.
• Responds to and resolves customer issues, providing top-tier technical support and customer service.
• Collaborates with various engineering teams to support user consumption of applications in the cloud in a sophisticated enterprise environment.
• Engages in application monitoring to assist in identifying and addressing application performance or availability issues.
• Monitors supporting application infrastructure to help identify and report on scalability and performance issues.
• Develops and maintains comprehensive documentation for application support procedures.

Qualifications

Clearance Required: TS/SCI with ability to obtain a CI Poly.

Degree and Years of Experience: Bachelor's Degree in the IT field, related technical discipline, or equivalent combination of education and experience.

• 2+ years of experience in IT, with a strong focus on cloud operations and customer support.

Required Skills:

• Proficiency with AWS cloud services and infrastructure management.
• Exceptional troubleshooting and problem-solving skills.
• Experience in providing customer-focused technical support.
• Knowledge of Linux distributions (e.g., RedHat, CentOS).
• Familiarity with DevOps practices, Agile/Scrum methodologies, and continuous integration tools (e.g., GitLab CI, Nexus).
• Excellent communication and collaboration abilities.

About Abile Group, Inc.

Abile Group, founded in July 2004 to support the Intelligence Community and its contractors across Enterprise Analytics, IT & Systems Engineering, and Program & Project Management, merged with Valiant Solutions in January 2026 - an established provider of cybersecurity technologies and services for Federal Agencies since 2005. Together, this partnership creates a stronger, more integrated cybersecurity organization with expanded opportunities for employees, deeper technical collaboration, and a unified mission. With significant experience serving the Federal Government, we remain dedicated to our employees and clients and seek high‑performing professionals who excel at providing guidance, developing solutions, and delivering implementation support that blends industry best practices with client expertise and Abile’s broad technical capabilities.

Hiring Statement

Abile is committed to hiring the most qualified and best fit person for the job - always has, always will. Anyone requiring reasonable accommodations should email [e-mail] with requested details. A member of the HR team will respond to your request within 2 business days.