Junior AWS Cloud Operations & Customer Support Engineer

Meridian Systematics; Springfield (VA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Flexible schedule

Health insurance

Paid time off

Parental leave

Training & development

Job summary

Meridian Systematics in Springfield, VA is seeking a Junior Cloud Operations and Customer Support Engineer to manage AWS environments and support enterprise clients.

You balance hands-on infrastructure work with real-time monitoring, ensuring reliability and cost-efficiency while collaborating with DevOps and delivery teams. This role requires US citizenship and a foundation in Linux and cloud technologies.

Qualifications

• U.S. Citizenship required.
• 2+ years of IT experience centered on AWS cloud operations, Linux administration, and technical support.
• Bachelor’s degree in Information Technology, Computer Science, or equivalent practical experience.
• Hands-on proficiency with AWS services and enterprise Linux distributions (RedHat, CentOS).
• Familiarity with Agile/Scrum workflows and CI/CD tools (GitLab CI, Nexus).
• Strong analytical problem-solving skills with the ability to communicate complex technical details clearly.

Responsibilities

• Cloud infrastructure maintenance: monitor, maintain, and optimize AWS environments for high availability and performance.
• Technical customer support: provide Tier-1 support and troubleshoot cloud-related issues for clients.
• Application and system monitoring: track metrics to identify and resolve bottlenecks quickly.
• Cross-functional collaboration: work with engineering, DevOps, and delivery teams to assist clients in cloud usage.

Skills

AWS cloud operations

Linux administration

IT support

Agile/Scrum

CI/CD tools

Troubleshooting & communication

Education

Bachelor's degree in Information Technology, Computer Science, or equivalent practical experience

Tools

GitLab CI

Nexus

AWS services

Red Hat Enterprise Linux

CentOS

Job description

Meridian Systematics in Springfield, VA is seeking a Junior Cloud Operations and Customer Support Engineer to manage AWS environments and support enterprise clients.

You balance hands-on infrastructure work with real-time monitoring, ensuring reliability and cost-efficiency while collaborating with DevOps and delivery teams. This role requires US citizenship and a foundation in Linux and cloud technologies.