Cloud Operations and Customer Support Engineer, Jr.

Abile Group, LLC; Springfield (VA); On-site; USD 90,000 - 120,000; Full time

Job summary

Abile Group seeks a Junior Cloud Operations and Customer Support Engineer to support a U.S. Intelligence Community customer with user-facing and data center IT services.

The role covers design, deployment, operations, sustainment, and disposal across multiple networks and locations worldwide. The ideal candidate holds a Bachelor's in IT, 2+ years in cloud operations and customer support, and hands-on AWS, Linux, and DevOps experience.

Qualifications

• Bachelor's Degree in the IT field, related technical discipline, or equivalent combination of education and experience.
• 2+ years of experience in IT, with a strong focus on cloud operations and customer support.
• Proficiency with AWS cloud services and infrastructure management.
• Exceptional troubleshooting and problem-solving skills.
• Experience in providing customer-focused technical support.
• Knowledge of Linux distributions (e.g., RedHat, CentOS).
• Familiarity with DevOps practices, Agile/Scrum methodologies, and continuous integration tools (e.g., GitLab CI, Nexus).
• Excellent communication and collaboration abilities.

Responsibilities

• Manages and maintains cloud infrastructure, ensuring high availability and performance.
• Responds to and resolves customer issues, providing top-tier technical support and customer service.
• Collaborates with various engineering teams to support user consumption of applications in the cloud in a sophisticated enterprise environment.
• Engages in application monitoring to assist in identifying and addressing application performance or availability issues.
• Monitors supporting application infrastructure to help identify and report on scalability and performance issues.
• Develops and maintains comprehensive documentation for application support procedures.

Skills

AWS

Linux

DevOps

GitLab CI

Nexus

Agile/Scrum

Customer support

Communication

Education

Bachelor's degree in IT

Tools

GitLab CI

Nexus

Job description

Abile Group has an exciting and challenging opportunity for a Cloud Operations and Customer Support Engineer, Jr. on a 10 year contract providing User Facing and Data Center Services supporting an Intelligence Community customer. All the personnel on the team will work together to support innovative design, engineering, procurement, implementation, operations, sustainment and disposal of user facing and data center information technology (IT) services on multiple networks and security domains, at multiple locations worldwide, to support the IC mission.

The right candidate will possess the below skills and qualifications and be ready to handle all responsibilities independently and professionally.

• Manages and maintains cloud infrastructure, ensuring high availability and performance.
• Responds to and resolves customer issues, providing top-tier technical support and customer service.
• Collaborates with various engineering teams to support user consumption of applications in the cloud in a sophisticated enterprise environment.
• Engages in application monitoring to assist in identifying and addressing application performance or availability issues.
• Monitors supporting application infrastructure to help identify and report on scalability and performance issues.
• Develops and maintains comprehensive documentation for application support procedures.

Clearance Required

TS/SCI with ability to obtain a CI Poly.

Degree and Years of Experience

Bachelor's Degree in the IT field, related technical discipline, or equivalent combination of education and experience.

• 2+ years of experience in IT, with a strong focus on cloud operations and customer support.

Required Skills

• Proficiency with AWS cloud services and infrastructure management.
• Exceptional troubleshooting and problem-solving skills.
• Experience in providing customer-focused technical support.
• Knowledge of Linux distributions (e.g., RedHat, CentOS).
• Familiarity with DevOps practices, Agile/Scrum methodologies, and continuous integration tools (e.g., GitLab CI, Nexus).
• Excellent communication and collaboration abilities.

Abile Group, founded in July 2004 to support the Intelligence Community and its contractors across Enterprise Analytics, IT & Systems Engineering, and Program & Project Management, merged with Valiant Solutions in January 2026 - an established provider of cybersecurity technologies and services for Federal Agencies since 2005. Together, this partnership creates a stronger, more integrated cybersecurity organization with expanded opportunities for employees, deeper technical collaboration, and a unified mission. With significant experience serving the Federal Government, we remain dedicated to our employees and clients and seek high‑performing professionals who excel at providing guidance, developing solutions, and delivering implementation support that blends industry best practices with client expertise and Abile’s broad technical capabilities.

Abile is committed to hiring the most qualified and best fit person for the job - always has, always will. Anyone requiring reasonable accommodations should email [e-mail] with requested details. A member of the HR team will respond to your request within 2 business days.