Senior AWS Cloud Developer for AI-Driven Contact Centers

NeuraFlash; United States; On-site; USD 87,000 - 266,000; Full time

Job summary

NeuraFlash, Part of Accenture is seeking an AWS Sr. Developer to design and implement complex architectures for contact centers, leveraging Amazon Connect and Salesforce Service Cloud Voice.

Strong Python or JavaScript skills and AWS service knowledge are essential. You will collaborate with a Solution Architect, lead development tasks, and deliver end-to-end solutions with a focus on security, scalability, and best practices.

Qualifications

• Experience with hands-on programming (e.g., Python, Java, C#, .NET, Node.js).
• Experience building integrations across multiple systems, REST APIs.
• Knowledge of JSON format and related services.
• Strong troubleshooting and debugging skills.
• Experience with CloudFormation, AWS CDK, and Lambda Integrations.
• Logging experience with CloudWatch for troubleshooting.
• Experience implementing CI/CD or Infrastructure as Code.
• Experience architecting and building Amazon Connect.

Responsibilities

• Work closely with a Solution Architect to deliver successful contact center solutions.
• Provide technical advisory support during business process reviews, helping to identify customer requirements and processes.
• Provide technical details and solutions for functional User Stories.
• Configure Salesforce Service Cloud Voice and Amazon Connect solutions.
• Hands-on development of a Solution Design, leveraging best practices and programming principles.
• Lead a development team in distributing tasks and performing code reviews.
• Deliver technical end-user training and documentation.
• Exercise independent judgment, and take the lead technical role on enterprise level projects with minimal direction.

Skills

Python

Java

C#

.NET

Node.js

REST APIs

JSON

Troubleshooting

CI/CD

Infrastructure as Code

Amazon Connect

CloudFormation

AWS CDK

Lambda

CloudWatch

Tools

AWS CloudFormation

AWS CDK

Lambda

Amazon Connect

DynamoDB

Step Functions

EventBridge

S3

Job description

NeuraFlash, Part of Accenture is seeking an AWS Sr. Developer to design and implement complex architectures for contact centers, leveraging Amazon Connect and Salesforce Service Cloud Voice.

Strong Python or JavaScript skills and AWS service knowledge are essential. You will collaborate with a Solution Architect, lead development tasks, and deliver end-to-end solutions with a focus on security, scalability, and best practices.