Senior AWS Consultant – Cloud, CCaaS & AI Solutions

NeuraFlash, Part of Accenture; United States; Hybrid; USD 87,400 - 266,300; Full time

Benefits offered by this job

Remote work flexibility

Travel opportunities up to 25%

Collaboration and feedback culture

Celebrate team achievements

Job summary

NeuraFlash, Part of Accenture, is looking for a Senior AWS Consultant to support customer adoption of Amazon Connect solutions. Your responsibilities include conducting technology assessments, educating customers, and facilitating business process reviews.

This is an exciting opportunity to work for an innovative company leading in AI transformation and cloud services. The position allows for remote work while you collaborate with experts in the field to drive impactful customer outcomes.

Qualifications

• Experience in technology/software sales, pre-sales, or consulting.
• API integration experience and comfort with technical discussions.
• Experience with WorkForce Management solutions.

Responsibilities

• Support customers in adopting Amazon Connect solutions.
• Conduct technology assessment and audits for moving to AWS Connect Platform.
• Translate high-level business goals into actionable user stories.

Skills

Customer-facing contact center experience

Experience building integrations across WFM, CRM, and contact center solutions

Experience with communications protocols and APIs such as WebRTC and SIP

Hands-on Scripting/coding (e.g., python, java, c#, .NET, Node.js)

Strong troubleshooting and debugging skills

Advanced knowledge of AWS services and cloud architecture

Salesforce knowledge

Contact Center architecture knowledge

Knowledge of software development methodologies such as Agile and Scrum

Education

AWS Cloud Practitioner Certification

AWS Developer Associate Certification or Professional

Salesforce Certified Administrator

Tools

Cloudformation

Jenkins

GitLab CI/CD

Job description

NeuraFlash, Part of Accenture, is looking for a Senior AWS Consultant to support customer adoption of Amazon Connect solutions. Your responsibilities include conducting technology assessments, educating customers, and facilitating business process reviews.

This is an exciting opportunity to work for an innovative company leading in AI transformation and cloud services. The position allows for remote work while you collaborate with experts in the field to drive impactful customer outcomes.