AVP, Client Services: Strategic Client Success & Delivery

State Street Corporation; Quincy (MA); On-site; USD 70,000 - 130,000; Full time

Benefits offered by this job

401K match

Health insurance

Paid time off

Job summary

State Street Corporation is seeking a Client Service Assistant Vice President in Quincy, MA to act as a primary contact for asset manager clients. The role focuses on daily servicing, SLA adherence, and proactive communication to ensure a positive client experience.

You will oversee service delivery, resolve client issues, and coordinate KPI/SLA meetings while driving client satisfaction and revenue growth. A strong emphasis on accountability and cross-team collaboration is required.

Qualifications

• Proven ability to manage relationships with key clients.
• Experience ensuring delivery aligns with client expectations.
• Strong problem-solving and issue-resolution skills.
• Clear, proactive communication with clients and internal teams.
• Ability to contribute to strategic plans to improve satisfaction and revenue.

Responsibilities

• Client Service Management: Build and maintain relationships with key clients.
• Service Delivery Oversight: Ensure services meet client requirements and expectations.
• Issue Resolution: Address and escalate client issues with internal teams.
• Client Communication: Proactively inform clients about updates and market changes.
• Strategic Planning: Contribute to strategies to improve client satisfaction and revenue growth.

Skills

Client relationship

Service delivery

Issue resolution

Client communication

Strategic planning

Job description

State Street Corporation is seeking a Client Service Assistant Vice President in Quincy, MA to act as a primary contact for asset manager clients. The role focuses on daily servicing, SLA adherence, and proactive communication to ensure a positive client experience.

You will oversee service delivery, resolve client issues, and coordinate KPI/SLA meetings while driving client satisfaction and revenue growth. A strong emphasis on accountability and cross-team collaboration is required.