Client Operations VP: Change & Service Excellence

State Street; Kansas City (MO); On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

401K with company match

Health insurance

Paid time off

Employee Assistance Program

Job summary

State Street is seeking a high-visibility, client-facing professional to manage complex business queries and support a range of client business management responsibilities. The role requires proficiency on enterprise platforms and cross-client expertise with extensive internal collaboration to enhance the client experience.

You will lead change management, coordinate program onboarding, and drive end-to-end implementation efforts while maintaining service levels and delivering senior-management

Qualifications

• 6-8 years of financial services experience in operational, technology, product management, or project capacity.
• Strong collaboration and influencing skills.
• Strong written and communication skills and ability to present to clients and senior STT management.
• Strong sense of ownership and leadership.

Responsibilities

• Manage client relationships and sentiment via extensive daily interaction with client counterparts in maintaining service levels and addressing a wide range of business issues.
• Manage the change management administration and communication with clients.
• Manage linkages between change management, for both BAU and program work, as part of broader end-to-end onboarding / implementation efforts.
• Manage impact of change on the client support model by providing ongoing direction in the development, implementation and integration of new client change requests.
• Ensure the timely & accurate completion of development and operational change requests.
• Champion inquiries from / issues raised by various State Street organizations and follow through to ensure that client facing problems and issues are addressed.
• Influence others in preparing various statuses, activity and performance reports for senior management.
• Collaborate with STT’s middle and back office operations and provide input on plans to enhance operations.
• Demonstrate proficiency with My.StateStreet, IMT, and MCH/EHZN.

Skills

Client relationship management

Project leadership

Communication skills

Cross-functional collaboration

Tools

My.StateStreet

IMT

MCH/EHZN

Job description

State Street is seeking a high-visibility, client-facing professional to manage complex business queries and support a range of client business management responsibilities. The role requires proficiency on enterprise platforms and cross-client expertise with extensive internal collaboration to enhance the client experience.

You will lead change management, coordinate program onboarding, and drive end-to-end implementation efforts while maintaining service levels and delivering senior-management