Client Service US Asset Managers, Vice President

State Street; Quincy (MA); On-site; USD 110,000 - 189,000; Full time

Job summary

State Street is seeking a Client Service Vice President to serve as the primary contact for asset manager clients, managing daily servicing, SLA adherence, new services and billing adjustments, and escalation of service issues.

You will lead a client service team, ensure efficient service delivery, proactively communicate updates, and contribute to strategic planning to improve client satisfaction, retention, and revenue growth. Strong leadership and relationship-building are essential.

Qualifications

• Experience building and maintaining relationships with key clients and managing their needs.
• Proven ability to coordinate cross-functional teams to address service issues.
• Strong communication and collaboration skills to manage expectations and drive outcomes.
• Track record of improving client satisfaction, retention, and revenue through service excellence.

Responsibilities

• Client Service Management: Building and maintaining strong relationships with key clients, acting as a primary point of contact for their needs and concerns.
• Service Delivery Oversight: Ensuring that State Street's services are delivered effectively and efficiently to clients, meeting their specific requirements and expectations.
• Issue Resolution: Addressing and resolving client issues, escalating problems when necessary, and working with internal teams to find solutions.
• Client Communication: Proactively communicating with clients about service updates, market changes, and relevant information.
• Strategic Planning: Contributing to the development and implementation of strategies to improve client satisfaction, retention, and revenue growth.
• Team Leadership: Lead a team of client service professionals, providing guidance, training, and performance management.

Skills

Client relationships

Leadership

Strategic planning

Communication

Issue resolution

Job description

The Client Service Vice President is a client facing role, and acts as the key contact point for our asset manager clients with respect to

• Daily servicing of the account, SLA requirements etc.,
• New services and/or changes to service and associated billing adjustments
• Escalation of service Issues and/or performance concerns
• Coordinating Standard KPI and Service Level Meetings
• Acting as the client’s sponsor when working with internal State Street teams
• Query resolution
• Periodic compliance processes including Year End co-ordination, AML reviews, FTOP reviews etc.

Key Responsibilities:

• Client Service Management:

Building and maintaining strong relationships with key clients, acting as a primary point of contact for their needs and concerns.

• Service Delivery Oversight:

Ensuring that State Street's services are delivered effectively and efficiently to clients, meeting their specific requirements and expectations.

• Issue Resolution:

Addressing and resolving client issues, escalating problems when necessary, and working with internal teams to find solutions.

• Client Communication:

Proactively communicating with clients about service updates, market changes, and relevant information.

• Strategic Planning:

Contributing to the development and implementation of strategies to improve client satisfaction, retention, and revenue growth.

• Team Leadership:

Lead a team of client service professionals, providing guidance, training, and performance management.

Positive engagement is critical. The role needs to take ownership and accountability for ensuring the client experience is positive, their queries can be addressed quickly and they have appropriate timeline and line of sight on all open items.

Depending upon the size of the client a Client Service Vice President can expect to service a group of like clients

Salary Range:

$110,000 - $188,750 Annual

The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.

Employees are eligible to participate in State Street’s comprehensive benefits program, which includes:

• our retirement savings plan (401K) with company match
• insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages
• paid-time off including vacation, sick leave, short term disability, and family care responsibilities
• access to our Employee Assistance Program
• incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans)
• eligibility for certain tax advantaged savings plans

For a full overview, visit https://hrportal.ehr.com/statestreet/Home.

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

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It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.