AVP, Client Services - Strategic Client Advocate

State Street Corporation; Quincy (MA); On-site; USD 70,000 - 130,000; Full time

Benefits offered by this job

401K with company match

Healthcare: medical, dental, vision

Long-term disability

Paid time off

Employee Assistance Program

Incentive compensation based on annual

Job summary

State Street Corporation is seeking a Client Service Manager to daily service client accounts, manage SLA requirements, and coordinate service changes and billing adjustments. You will escalate issues, drive KPI meetings, and act as the primary contact for key clients, ensuring service delivery meets their needs.

You will build strong relationships, communicate proactively about updates, and contribute to strategic planning to boost client satisfaction, retention, and revenue growth.

Qualifications

• Experience delivering client services in financial services or similar industry.
• Strong relationship management and communication skills.
• Ability to coordinate cross-functional teams and manage service levels.

Responsibilities

• Daily servicing of client accounts, including SLA requirements, new services, and billing adjustments.
• Escalation of service issues and coordinating KPI and service level meetings.
• Building and maintaining relationships with key clients as the primary contact.
• Ensuring service delivery is efficient and meets client requirements.
• Proactive client communications about service updates and market changes.
• Contributing to strategic planning to improve client satisfaction, retention, and revenue growth.

Job description

State Street Corporation is seeking a Client Service Manager to daily service client accounts, manage SLA requirements, and coordinate service changes and billing adjustments. You will escalate issues, drive KPI meetings, and act as the primary contact for key clients, ensuring service delivery meets their needs.

You will build strong relationships, communicate proactively about updates, and contribute to strategic planning to boost client satisfaction, retention, and revenue growth.