Senior Client Experience & Service Delivery VP

State Street Corporation; Sacramento (CA); On-site; USD 110,000 - 208,000; Full time

Benefits offered by this job

401K with company match

Comprehensive health insurance

Paid time off including vacation and S

Employee Assistance Program

Job summary

State Street Corporation is seeking a seasoned technology operations leader to drive regional client relationship management, incident leadership and service governance. You will partner with global teams to translate client feedback into actionable improvements, lead critical incidents, and ensure delivery standards across production support and transformation initiatives.

The role emphasizes executive communication, risk management, and cross-functional collaboration, with a focus on

Qualifications

• 8+ years of progressive experience in technology operations, client service, production support or transformation.
• 3+ years of people leadership including coaching and resource planning.
• Proven experience leading client-facing operational teams and managing senior stakeholders.

Responsibilities

• Client relationship management and voice of the client across technology.
• Lead major incident management, escalation leadership and client communications.
• Oversee service delivery operations and risk-based improvements.
• Drive team development, succession planning and capacity alignment.
• Governance, reporting, KPIs and transformation governance in the region.
• Sponsor root cause analyses and preventive actions with cross-functional teams.
• Collaborate with Technology, Client Service, Product and Risk leaders to deliver outcomes.
• Represent regional engagement in global forums and scale best practices.

Skills

Senior client relationship management

Executive communication

Major incident leadership

Escalation management

Service governance

Operational risk control

Team leadership

Transformation delivery

Cross-functional collaboration

Education

Bachelor’s degree in IT/CS/Business/Finance

Tools

Dashboards

Analytics tools

Content management

Job description

State Street Corporation is seeking a seasoned technology operations leader to drive regional client relationship management, incident leadership and service governance. You will partner with global teams to translate client feedback into actionable improvements, lead critical incidents, and ensure delivery standards across production support and transformation initiatives.

The role emphasizes executive communication, risk management, and cross-functional collaboration, with a focus on