AVP Branch Manager

TruMark Financial Credit Union; Malvern (Chester County); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with matching

Job summary

TruMark Financial Credit Union in Malvern is seeking a Branch Manager to lead the Malvern branch, drive sales, service, operations, and member satisfaction.

The role requires 3–5 years in retail banking or sales leadership, a Bachelor’s degree preferred, and the ability to work evenings/weekends and travel regionally while coaching staff and ensuring compliance.

Qualifications

• Bachelor’s degree in business, finance, or related field preferred.
• 3–5 years in retail banking, financial services, or a sales-focused leadership role.
• Strong leadership, communication, and coaching abilities.
• Ability to use performance data to improve outcomes and ensure compliance.

Responsibilities

• Lead branch performance: oversee sales, service, operations, and profitability to meet goals.
• Coach and develop your team: support staff in achieving service and product targets.
• Ensure strong operations: maintain compliance, minimize loss, and keep the branch audit-ready.
• Drive business development: lead local outreach and represent TruMark at community events.
• Foster a strong branch culture: set a positive, member-focused, high-performing environment.

Skills

Leadership

Communication

Conflict resolution

Data-driven decisions

Compliance

Digital tools

Education

Bachelor’s degree

Job description

Department: Malvern Branch
Location:595 N Morehall Rd, Malvern, PA 19355

Employment Type: Full-Time

Join Our Team and Make a Difference!

Looking for a workplace that values your growth, supports your goals, and makes a real impact? At TruMark Financial, we're not just about banking - we're about building a better future for our members and our team.

When you join us, you’ll enjoy:

• Flexibility & Balance:We get it - life is busy. We offer flexible schedules and time off so you can thrive at work and in life.
• Opportunities to Grow:From day one, we invest in your career with training, development, and room to advance.
• Benefits That Matter:Health, dental, vision, a 401(k) with matching, and paid time off - because we care about you.
• A Chance to Give Back:Be part of something bigger by helping our members and communities achieve their goals.

What You'll Do

As aBranch Manager, you'll play a vital role in our members' financial journeys and lead your branch to success:

• Lead branch performance:Oversee sales, service, operations, and profitability to meet key goals.
• Coach and develop your team:Support staff in reaching service and product performance targets.
• Ensure strong operations:Maintain compliance, minimize loss, and keep the branch audit-ready.
• Drive business development:Lead local outreach efforts and represent TruMark at community events.
• Foster a strong branch culture:Set the tone for a positive, member-focused, and high-performing environment.

What You Bring to the Table

• Education:Bachelor’s degree in business, finance, or a related field preferred.
• Experience:3-5 years in retail banking, financial services, or a sales-focused leadership role.
• Skills:
  • Strong leadership and coaching ability
  • Excellent communication and conflict resolution skills
  • Confidence in using performance data to improve outcomes
  • Comfort with compliance, audit controls, and digital tools
• Availability:Able to work evenings and weekends as needed and travel within the region.

What to Expect After You Apply

• Application Review:We'll carefully review your application to ensure it meets the role's qualifications.
• Phone Screening:If selected, you'll participate in a brief call to discuss your skills and experience.
• Interview:Shortlisted candidates will be invited for an in-depth interview with our team.
• Final Decision:After interviews, we'll notify you of the outcome and next steps.

References: Please be aware that candidates may be asked to schedule reference calls as part of the employment consideration process.

We strive to keep you informed throughout the process and appreciate your time and effort!