Aviation SaaS Onboarding Lead

Pilotbase; Oregon; Hybrid; USD 59,000 - 72,000; Full time

Benefits offered by this job

Medical & dental benefits

401(k)

Equity Appreciation Plan

Flexible time off

Company holidays & floating holidays

Wellness days

Professional development stipend

Home office stipend

Job summary

Pilotbase is hiring a Technical Account Manager to drive onboarding and deployment of our platform for flight schools and aviation professionals. You will customize the product for client needs, train staff, and own the end-to-end onboarding process to maximize ROI.

You will collaborate with Sales and CSM on engagements, share best practices, and deliver presentations and trainings to groups. Aviation knowledge and strong communication are highly valued in this role.

Qualifications

• 2+ years implementing operational efficiency / ERP software in SaaS
• Exemplary written and oral communication skills
• Comfortable presenting on Zoom and in person
• Positive attitude and motivated team player
• Knowledge of aviation terminology preferred
• Exemplary writing skills for blogs, forums and guidance docs

Responsibilities

• Customize the product for the client's needs
• Train the client's staff to use the software
• Lead change management best practices and onboarding processes
• Own onboarding from purchase to activation
• Advocate for Pilotbase product family to clients
• Deliver client presentations and trainings to small groups

Skills

ERP onboarding

Project management

Communication

Presentation skills

Aviation terminology

Technical writing

Tools

Flight Schedule Pro

CRM (HubSpot / Salesforce)

SQL basics

Job description

Pilotbase is hiring a Technical Account Manager to drive onboarding and deployment of our platform for flight schools and aviation professionals. You will customize the product for client needs, train staff, and own the end-to-end onboarding process to maximize ROI.

You will collaborate with Sales and CSM on engagements, share best practices, and deliver presentations and trainings to groups. Aviation knowledge and strong communication are highly valued in this role.