Customer Success Manager - Growth & Retention (Flight Tech)

Pilotbase; Oregon; Hybrid; USD 70,000 - 80,000; Full time

Benefits offered by this job

Medical, Dental, Vision, Short-Term

Life Insurance

401(k) plan

Equity Appreciation Plan

Flexible Time Off

Company-wide holidays

Wellness days

Employee Assistance Program

Professional Development Stipend

Home Office Stipend

Job summary

Pilotbase is hiring a Customer Success Manager to partner with our growing flight training ecosystem. You will manage a portfolio of customers, drive value from our software, and help expand revenue within existing accounts while learning to identify growth opportunities.

Under supervision, you will collaborate with internal teams, promote best practices, ensure smooth delivery, and focus on customer retention, advocacy, and growth across the portfolio. Travel up to 25% may be required.

Qualifications

• Bachelor's degree in business or related field.
• Strong relationship-building and communication skills.
• Experience in customer success management.
• Familiarity with HubSpot, Pendo, PowerBI and Google Suite.
• Aviation knowledge is a plus.

Responsibilities

• Manage a portfolio of customer accounts.
• Understand customers' objectives and deliver ROI.
• Review accounts for migration to annual contracts.
• Help customers adopt best practices within our software.
• Mitigate risk to avoid churn.
• Build relationships and identify growth opportunities across the lifecycle.

Skills

Relationship building

Communication

Organizational skills

Customer success experience

HubSpot

Pendo

Power BI

Google Suite

Positive attitude

Aviation terminology knowledge

Education

Bachelor's Degree in business or related field

Tools

HubSpot

Pendo

PowerBI

Google Suite

Job description

Pilotbase is hiring a Customer Success Manager to partner with our growing flight training ecosystem. You will manage a portfolio of customers, drive value from our software, and help expand revenue within existing accounts while learning to identify growth opportunities.

Under supervision, you will collaborate with internal teams, promote best practices, ensure smooth delivery, and focus on customer retention, advocacy, and growth across the portfolio. Travel up to 25% may be required.