Aviation Customer Success Manager – Growth & ROI

Pilotbase; Overland Park (KS); Hybrid; USD 70,000 - 80,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Short-Term Disability

Life Insurance

401(k) plan

Equity Appreciation Plan

Flexible Time Off

7 holidays + 2 floating holidays

2 wellness days

Employee Assistance Program

Professional Development Stipend

Home Office Stipend

Job summary

Pilotbase is expanding its Pilot Experience Solutions and seeks a Customer Success Manager to partner with customers, drive value from our platform, and learn to identify opportunities for growth.

In Overland Park, KS, you will manage a portfolio, advocate for customer needs across internal teams, promote best practices, and help expand product usage and ARR across aviation training organizations.

Qualifications

• Bachelor's Degree in business or related field.
• A zeal for building relationships and helping people.
• Solid organizational and planning skills.
• Good communication skills, both written and oral.
• Experience in customer success management.
• Some experience with HubSpot, Pendo, PowerBI and Google Suite.
• A positive attitude and a desire to be part of a motivated group doing big things.
• Experience in the Flight training industry and knowledge of aviation terminology is a plus.

Responsibilities

• Manage a portfolio of customer accounts.
• Understand customers’ business objectives and deliver valuable ROI.
• Review of customer accounts for migration from a month-to-month model to annual contracts.
• Help customers adopt best practices within our software to solve their challenges.
• Mitigate risk with accounts to avoid churn.

Skills

Relationship building

Customer success management

Communication skills

Organizational skills

Flight industry knowledge

Education

Bachelor's Degree in business or related field

Tools

HubSpot

Pendo

PowerBI

Google Suite

Job description

Pilotbase is expanding its Pilot Experience Solutions and seeks a Customer Success Manager to partner with customers, drive value from our platform, and learn to identify opportunities for growth.

In Overland Park, KS, you will manage a portfolio, advocate for customer needs across internal teams, promote best practices, and help expand product usage and ARR across aviation training organizations.