Technical Account Manager

Pilotbase; Oregon; Hybrid; USD 59,000 - 72,000; Full time

Benefits offered by this job

Medical & dental benefits

401(k)

Equity Appreciation Plan

Flexible time off

Company holidays & floating holidays

Wellness days

Professional development stipend

Home office stipend

Job summary

Pilotbase is hiring a Technical Account Manager to drive onboarding and deployment of our platform for flight schools and aviation professionals. You will customize the product for client needs, train staff, and own the end-to-end onboarding process to maximize ROI.

You will collaborate with Sales and CSM on engagements, share best practices, and deliver presentations and trainings to groups. Aviation knowledge and strong communication are highly valued in this role.

Qualifications

• 2+ years implementing operational efficiency / ERP software in SaaS
• Exemplary written and oral communication skills
• Comfortable presenting on Zoom and in person
• Positive attitude and motivated team player
• Knowledge of aviation terminology preferred
• Exemplary writing skills for blogs, forums and guidance docs

Responsibilities

• Customize the product for the client's needs
• Train the client's staff to use the software
• Lead change management best practices and onboarding processes
• Own onboarding from purchase to activation
• Advocate for Pilotbase product family to clients
• Deliver client presentations and trainings to small groups

Skills

ERP onboarding

Project management

Communication

Presentation skills

Aviation terminology

Technical writing

Tools

Flight Schedule Pro

CRM (HubSpot / Salesforce)

SQL basics

Job description

At Pilotbase, we're transforming the flight training industry by empowering flight schools, pilots, and aviation professionals with technology and integrations that streamline operations, drive revenue, and accelerate pilot careers. We’re building connected experiences that serve pilots from their first flight through their entire career journey.As the Technical Account Manager, you will help our clients adopt and transition to our software platform. You will oversee the installation and customization of the software, while also working closely with the sales and CSM team in sales engagements to provide best practice suggestions to users who have purchased the product or expanded use of the product. You will own the post-purchase onboarding pipeline to ensure customers are activated and trained in a timely manner to maximize their ROI.

Role Overview and Responsibilities

• Customize the product based on your assessment and the client's needs
• Train the client's staff to use the software
• Leverage industry best practices around change management
• Own the Onboarding process from purchase to account activation
• Be a knowledgeable advocate for all facets of the Pilotbase product family
• Deliver client presentations and training to small groups

Required/Desired Experience

• 1-2 years of experience implementing operational efficiency / ERP software in a SaaS environment
• Demonstrated project management / change management experienceExemplary communication skills, both written and oral
• Comfortable presenting on Zoom and in-person
• A positive attitude and a desire to be part of a motivated group doing big things
• Knowledge of the Aviation industry and terminology preferred
• Exemplary writing skills and an interest in writing blog posts, forum responses, guidance docs, and other community- and knowledge-building contributions.

Nice to have, but not required

• PMP Certification
• Experience administering or managing Flight Schedule Pro and implementing Flight Schedule Pro or similar scheduling software
• Experience using Advanced Reporting within Flight Schedule Pro
• Basic knowledge of SQL functions
• Familiarity with CRM and Project Management tools (HubSpot, Pendo, Salesforce, etc)

Benefits

• Full benefits package (Medical, Dental, Vision, Short-Term Disability, Life Insurance, 401(k) plan)
• Equity Appreciation Plan
• Flexible Time Off policy
• Seven (7) company-wide paid holidays + two (2) floating holidays
• Two (2) wellness days
• Employee Assistance Program
• Professional Development Stipend
• Home Office Stipend

Compensation

The starting salary for this role has been established at $65,000+ annually. The final agreed-upon compensation is based on a number of factors, including but not limited to: individual education, qualifications, skills, prior work experience, competencies, and geographic work location. The above salary range represents the Company’s good faith and reasonable estimate of the range of possible compensation at the time of posting.

Travel Requirements

Occasional business travel may be required, up to 10%.

Deadline for Applications

The company will accept ongoing applications until the role is filled. There is no deadline to apply for this position.Pilotbase is an equal opportunity employer and encourages all qualified individuals to apply.We value a diverse and inclusive work environment and look for passionate people who are ready to do great things. If there is a required or preferred location for an open role, it will be listed in the job description. All applicants for employment must be legally authorized to work in the United States. Pilotbase does not provide work visa sponsorship at this time.This employer participates in the Electronic Employment Verification Program. Please visit about-e-verify for more information.Pilotbase welcomes all direct applicants, but does not utilize recruiting services from external agencies.