Aviation SaaS Customer Success Manager

Usaa; Seattle (WA); On-site; USD 90,000 - 140,000; Full time

Job summary

Boeing Digital Aviation Solutions (DAS) is seeking a highly skilled Customer Success Manager to join the Customer Success Team Virtually. Role can be Mid-Level, Senior or Lead, focusing on adoption, renewal, and expansion for Commercial Airline customers within DAS.

Join a global team delivering Flight Deck Solutions, Flight Operations, and Tech Operations, working cross-functionally with Sales, Services, and Product teams to ensure customer outcomes and long-term partnerships.

Qualifications

• Bachelor’s degree or higher required.
• 3 years of SaaS customer success experience.
• Ability to align customers’ business processes with product capabilities.
• Expertise in customer management, negotiation, and conflict resolution.
• Strong written and verbal communication, with the ability to tailor messages to executives.

Responsibilities

• Build strong relationships with key stakeholders including users and business owners.
• Create an Adoption Plan aligned with industry best practices tailored to the solution, customer KPIs, and value drivers.
• Measure customer value by correlating adoption metrics with customer KPIs.
• Mitigate churn and drive recurring revenue growth.
• Maintain a 360° view of customer health, engagements, and issues.
• Collaborate with Go to Market teams (Sales, Technical Sellers, Services Leads, Premium Support) for assigned accounts.
• Develop regular communication plans and enable end-user touchpoints across accounts.
• Participate in Renewal and expansion activities to maximize customer value.

Skills

Relationship Management

Communications

Results Oriented

Issue Management

Team Player

Education

Bachelor's degree

Job description

Boeing Digital Aviation Solutions (DAS) is seeking a highly skilled Customer Success Manager to join the Customer Success Team Virtually. Role can be Mid-Level, Senior or Lead, focusing on adoption, renewal, and expansion for Commercial Airline customers within DAS.

Join a global team delivering Flight Deck Solutions, Flight Operations, and Tech Operations, working cross-functionally with Sales, Services, and Product teams to ensure customer outcomes and long-term partnerships.