Aerospace Customer Success & Operations Manager

Delta Airlines; Jefferson City (MO); Remote; USD 28,000 - 41,000; Full time

Job summary

Delta Airlines is seeking a Customer Service Manager in Jefferson City, USA, who will be responsible for managing customer relationships, ensuring satisfaction, and overseeing key performance metrics.

Applicants should have a Bachelor's degree in Engineering or Finance, and at least 4 years of relevant technical experience, preferably within the aerospace or airline industries. Skills in communication, analytical ability, and project management are essential.

The role includes about 25-30% travel requirements and supports a dynamic team environment.

Qualifications

• 4+ years of technical experience in aerospace, airline, or MRO industry.
• Demonstrated history in customer service.
• Experience in budgetary planning and execution.

Responsibilities

• Manage customer performance metrics and handle consumer relationships.
• Coordinate delivery requirements and improve customer satisfaction.
• Assist in customer negotiations and identify sales opportunities.

Skills

Customer service

Interpersonal relationships

Analytical skills

Project management

Communication skills

Education

Bachelor's degree in Engineering, Finance, or related field

Tools

Spreadsheets

Presentation software

Job description

Delta Airlines is seeking a Customer Service Manager in Jefferson City, USA, who will be responsible for managing customer relationships, ensuring satisfaction, and overseeing key performance metrics.

Applicants should have a Bachelor's degree in Engineering or Finance, and at least 4 years of relevant technical experience, preferably within the aerospace or airline industries. Skills in communication, analytical ability, and project management are essential.

The role includes about 25-30% travel requirements and supports a dynamic team environment.