Aviation Customer Success Manager

Delta Airlines; Nashville (TN); On-site; USD 27,552 - 41,328; Full time

Job summary

Delta Airlines in Nashville, TN is seeking a Customer Service Manager to lead client service delivery and coordinate cross-functional teams to meet contractual obligations.

The role emphasizes analytical problem solving, project management, and the ability to maintain strong relationships with customers while driving continuous improvement in service shipping and satisfaction metrics.

Qualifications

• Bachelor's degree in Engineering, Finance or related field.
• 4+ years technical/engineering/customer service experience in aerospace/MRO.
• Proven track record of customer service and relationship development.
• Budgeting and financial planning experience.
• Lean, Six Sigma or process improvement familiarity.

Responsibilities

• Retain technical information for trouble affecting customer product traces and coordinate containment plans.
• Manage in-carrier client relationships and ensure contractual obligations are met/exceeded.
• Coordinate activities with MRO service shipping and stakeholders on key account deliverables.
• Prepare and chair customer business evaluations and performance metrics.

Skills

Analytical skills

Problem solving

Project management

Communication skills

Leadership

Education

Bachelor's degree

Job description

Delta Airlines in Nashville, TN is seeking a Customer Service Manager to lead client service delivery and coordinate cross-functional teams to meet contractual obligations.

The role emphasizes analytical problem solving, project management, and the ability to maintain strong relationships with customers while driving continuous improvement in service shipping and satisfaction metrics.