Aerospace Customer Success & Service Manager

Delta Airlines; Madison (WI); Remote; USD 90,000 - 130,000; Full time

Job summary

Delta Airlines in Madison, WI is seeking a Customer Service Manager to lead client‑facing operations, optimize service delivery, and ensure contractual commitments are met across the account. You will mentor teams, coordinate with stakeholders, and drive continuous improvement through data‑driven reviews, with travel up to 25–30% as required.

The role requires strong communication, budgeting acumen, and the ability to persuade across levels of the organization to achieve customer delight.

Qualifications

• Bachelor's degree in Engineering, Finance or related field.
• 4+ years of technical experience in aerospace/airline/MRO preferred.
• Proven customer service and interpersonal relationship-building skills.

Responsibilities

• Maintain strong customer relationships and oversee service delivery to meet contractual obligations.
• Coordinate with stakeholders to optimize performance and drive profitability of customer contracts.
• Lead client negotiations and support new sales opportunities.
• Develop and present performance metrics and evaluations for clients.
• Communicate contract requirements including logistics, scheduling, and documentation.

Skills

Customer service management

Stakeholder management

Budgeting

Project management

Communication

Negotiation

Education

Bachelor's degree in Engineering, Finance or related field

Job description

Delta Airlines in Madison, WI is seeking a Customer Service Manager to lead client‑facing operations, optimize service delivery, and ensure contractual commitments are met across the account. You will mentor teams, coordinate with stakeholders, and drive continuous improvement through data‑driven reviews, with travel up to 25–30% as required.

The role requires strong communication, budgeting acumen, and the ability to persuade across levels of the organization to achieve customer delight.