Aerospace Customer Success Manager

Delta Airlines; Montgomery (AL); Remote; USD 27,552 - 41,328; Full time

Job summary

Delta Airlines in Montgomery, USA, seeks a Customer Service Manager to oversee client relations and ensure service excellence, with a focus on coordinating containment and rectification plans.

The role requires a Bachelor's degree and 5+ years in aerospace or related fields, experience in customer support and budget planning; travel 25-30% annually. Strong communication and analytical skills are essential.

Qualifications

• Bachelor's diploma in Engineering, Finance or related area is required.
• Five+ years Technical revel in / information inside the aerospace, airline or MRO industry specific to Delta Technical Operations’ skills is required.
• Tested records in customer support and growing interpersonal relationships is needed.
• Established budgetary planning and execution enjoy is needed.
• Revel in lean, six sigma or other method improvement methodologies is favored.
• First rate analytical and hassle solving skills required.
• Sturdy task control capabilities for turning in awesome customer support.
• Need to be particularly talented in written and oral communications and capable of produce concise, applicable, files and displays for consumer and senior leaders.

Responsibilities

• Responsible For Maintaining Technical Know-How For Issues Affecting Consumer Product Strains And Coordinate And Facilitate Containment And Rectification Plans.
• Effectively Manipulate “In-Carrier” Client Relationships – Liaison With Client To Optimize In-Service Performance Of The Product And Manipulate Execution Of Contractual Obligations To Make Certain That Consumer Expectations Are Met Or Surpassed.
• Coordinate And Pressure Purchaser Sports Via MRO Provider Delivery Agency And Commercial Enterprise Unit Stakeholders On Key Account Agreement Deliverables.
• Expand, Manage And Deliver Patron Performance Metrics, Arrange / Chair Customer Business Evaluations Via Balance Scorecards, As Required.
• Preserve Technical Product Line Skillability Via Non-Stop Education.
• Ensure Internal Commercial Enterprise Unit Stakeholders Definitely Understand Technical Aspects Of Account Settlement(S) And Key Deliverables.
• Accountable For Being A Topic Depend Expert For All Patron Contracts In A Area Talk With Customer Contract Necessities Consisting Of; Logistics, Scheduling, Engineering, Documentation, Contacts, Maintain Days, Materials, And So On.
• Primary Point Of Contact For Purchaser Dealing With All Provider Transport Requirement Components. Provide Patron Enter On Commercial Enterprise Forecasts. Apprehend And Solve Operational Patron Dissatisfaction Troubles. Force Success Of Customer Satisfaction Goals. Identify And Broaden Promoting Opportunities With Business Manager And Nearby Sales Manager. Participate As Core Group Member In Consumer Negotiations And Closing New Income Possibilities. Collect Super Receivables And Put Together Profitability Evaluation For Purchaser Contracts In The Vicinity.

Education

Bachelor's Degree

Job description

Delta Airlines in Montgomery, USA, seeks a Customer Service Manager to oversee client relations and ensure service excellence, with a focus on coordinating containment and rectification plans.

The role requires a Bachelor's degree and 5+ years in aerospace or related fields, experience in customer support and budget planning; travel 25-30% annually. Strong communication and analytical skills are essential.