Enterprise Customer Success Manager - Fully Remote (Aviation)

Portside; Austin (TX); Remote; USD 120,000 - 190,000; Full time

Benefits offered by this job

Fully remote work

Generous time off policy

Health, dental, and vision insurance

Professional development opportunities

Job summary

Portside is seeking an experienced Enterprise Customer Success Manager to own a portfolio of large, enterprise aviation accounts. You will guide each customer through a defined engagement model, from onboarding hand-off through ongoing success and renewal, delivering measurable value and building durable executive relationships along the way.

This role partners closely with Sales, onboarding, Renewal Specialists, Product, and Marketing to execute a high-touch engagement motion across the

Qualifications

• 5+ years in SaaS Customer Success or enterprise account management.
• Proven multi-phase engagement experience across onboarding, renewal, and expansion.
• Strong executive presence with senior stakeholder relationships.

Responsibilities

• Own end-to-end journey for enterprise accounts, overseeing onboarding, cadence, training, reporting, renewal and expansion.
• Lead external kickoff meetings and guide customers through onboarding motion.
• Build and maintain a custom success plan aligned to operational goals.
• Run bi-annual/quarterly reviews and monthly/bi-monthly operational reviews.
• Deliver up to 8 hours of annual training per account via live sessions and campaigns.
• Drive renewal cadence with renewal specialist and forecast accurately.
• Surface expansion signals for sales to close; enable product-led growth prompts.
• Utilize digital success tools for QBRs, workflows, and release briefings.
• Track usage and health scores to identify at-risk accounts.
• Maintain executive-level relationships and customer advocacy programs.

Skills

SaaS Customer Success

Executive presence

CRM proficiency

Communication skills

Problem solving

Education

Bachelor's degree or equivalent

Tools

CRM platforms

Analytics tools

Job description

Portside is seeking an experienced Enterprise Customer Success Manager to own a portfolio of large, enterprise aviation accounts. You will guide each customer through a defined engagement model, from onboarding hand-off through ongoing success and renewal, delivering measurable value and building durable executive relationships along the way.

This role partners closely with Sales, onboarding, Renewal Specialists, Product, and Marketing to execute a high-touch engagement motion across the