Aviation Ground Services Lead - Customer Care & Flight

Unifi Aviation, LLC; Minneapolis (MN); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Flight privileges after 30 days

Weekly pay for hourly staff

Full-time at 30+ hours/week

Paid time off

Medical, dental and vision insurance

401k for all employees

Exclusive discounts

Job summary

Unifi Aviation, LLC is seeking a Passenger Services Agent in Minneapolis to lead a team of guest services agents and oversee arrivals, ticketing, check-in, including boarding and baggage services. You will assist passengers and ensure a smooth check-in process with care for those needing special assistance.

The role emphasizes safety, service, and efficient operations in a dynamic airport environment. Growth opportunities exist within a respected aviation services provider.

Qualifications

• High School diploma or equivalent required.
• Must be at least 18 years old.
• Credentials required per airport/state regulations.

Responsibilities

• Lead a team of agents in customer service duties.
• Assist passengers with arrival, check-in, and boarding support.
• Handle ticketing, baggage, and reservations and resolve related issues.
• Direct passengers through customs and immigration.

Skills

Customer service

Team leadership

Aviation industry experience

Education

High School diploma / GED

Job description

Unifi Aviation, LLC is seeking a Passenger Services Agent in Minneapolis to lead a team of guest services agents and oversee arrivals, ticketing, check-in, including boarding and baggage services. You will assist passengers and ensure a smooth check-in process with care for those needing special assistance.

The role emphasizes safety, service, and efficient operations in a dynamic airport environment. Growth opportunities exist within a respected aviation services provider.