Aviation Customer Service Supervisor — Lead Team & Passenger Care

Unifi Aviation, LLC; Fargo (ND); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Flight privileges after 30 days

Weekly pay for hourly employees

Full-time starts at 30 hours per week

Paid time off

Medical, Dental and Vision Insurance

401k for all employees

Exclusive discounts and wellness

Job summary

Unifi Aviation, LLC is seeking a capable supervisor to lead a team of customer service agents at the Fargo airport. You will oversee arrivals, check-in, boarding, baggage services, and passenger inquiries, ensuring a safe and friendly experience.

Responsibilities include coaching staff, handling ticketing and check-in tasks, and ensuring adherence to safety policies while delivering outstanding service and timely problem resolution.

Qualifications

• Must be able to obtain credentials required by airport/state/customs.
• Experience in supervising a team in a customer-service setting preferred.
• Strong interpersonal and problem-solving skills.
• Ability to work rotating shifts including nights, weekends, and holidays.

Responsibilities

• Leading a team of agents in customer service duties.
• Assist passengers with a friendly welcome, through arrival and check-in including support for passengers with special needs such as unaccompanied minors, VIP passengers and passengers needing wheelchair assistance.
• Handle all aspects of ticketing and check-in by operating a computerized system, including boarding, baggage service, reservations and resolving related complaints.
• Direct passengers through Customs, Immigration, and Quarantine.
• Assist ramp agents to ensure wheelchairs, strollers, and gate-checked bags are available for loading and delivery.
• Push wheelchairs with passengers through all areas of the airport.
• Monitor and enforce safe working conditions per policies and laws.
• Promote Safety, Anti-Harassment and Equal Employment Opportunity.
• Perform other related duties as assigned.
• Complete work in a safe and secure manner, following company safety standards.
• Immediately report safety and security incidents and potential hazards.

Skills

Team leadership

Customer service

Communication

Airport operations knowledge

Education

High School diploma

Job description

Unifi Aviation, LLC is seeking a capable supervisor to lead a team of customer service agents at the Fargo airport. You will oversee arrivals, check-in, boarding, baggage services, and passenger inquiries, ensuring a safe and friendly experience.

Responsibilities include coaching staff, handling ticketing and check-in tasks, and ensuring adherence to safety policies while delivering outstanding service and timely problem resolution.