Airport Ground Services Supervisor — Lead Passenger Experience

Unifi Aviation LLC; Minneapolis (MN); On-site; USD 19,000 - 29,000; Full time

Benefits offered by this job

Flight privileges after 30 days

Weekly pay

Full-time starts at 30 hours/week

Paid time off

Medical, Dental and Vision Insurance

401k

Discounts and wellness programs

Job summary

Unifi Aviation LLC in Minneapolis seeks a supervisor to lead a team of agents delivering passenger services during arrivals, ticketing, check-in, boarding, baggage handling, and related inquiries.

You will guide and motivate staff, ensure friendly welcome, assist passengers including unaccompanied minors and those needing wheelchair support, handle ticketing and reservations, and uphold safety and regulatory compliance.

Qualifications

• High School diploma, GED or equivalent education.
• Must be at least 18 years of age.
• Must be able to obtain credentials required as per airport or state or customs requirements.

Responsibilities

• Leading a team of agents in customer service duties.
• Assist passengers with a friendly welcome, through arrival and check-in process, including support for passengers with special needs such as unaccompanied minors, VIP passengers and passengers needing wheelchair assistance.
• Handle all aspects of ticketing and check-in by operating a computerized system, including boarding, baggage service, reservations and resolving related complaints and problems.
• Direct passengers through Customs, Immigration, and Quarantine.
• Assist ramp agents to ensure wheelchairs, strollers, and gate-checked bags are available for loading and delivery to passengers.
• Push wheelchairs with passengers through all areas of the airport.
• Promote and adhere to policies concerning Safety, Anti-Harassment and Equal Employment Opportunity.

Skills

Customer service

Team leadership

Communication

Education

High school diploma, GED or equivalent

Must be at least 18 years of age

Job description

Unifi Aviation LLC in Minneapolis seeks a supervisor to lead a team of agents delivering passenger services during arrivals, ticketing, check-in, boarding, baggage handling, and related inquiries.

You will guide and motivate staff, ensure friendly welcome, assist passengers including unaccompanied minors and those needing wheelchair support, handle ticketing and reservations, and uphold safety and regulatory compliance.