Tactical Services Specialist New

FlyExclusive, LLC; Raleigh (NC); On-site; USD 42,000 - 62,000; Full time

Job summary

FlyExclusive, LLC is seeking a Tactical Services Specialist in Raleigh, North Carolina to ensure flawless service execution for our members and charter clients and to prepare the next day’s flight setups. You will collaborate with the Operations Command Center, Duty Manager, Scheduling, Crew Scheduling, Dispatch, and Experience Concierge teams to keep flights on schedule, monitor potential issues, and communicate clearly with clients.

This is a full-time, on-site role.

Qualifications

• High school diploma or equivalent required.
• Proven customer service abilities in a fast-paced environment.
• Proven consistency in performance in a fast-paced setting.
• Strong interpersonal communication skills, both written and spoken.
• Authorized to work in the United States without sponsorship.
• Must successfully complete a comprehensive background check.

Responsibilities

• Provide the highest level of service for fractional, jet card, owner, consumer, and charter clients in the daily flight schedule.
• Use knowledge of operations, products, programs, fleets, and processes to propose optimal trip solutions.
• Collaborate with Operations Command Center and Experience Concierge teams to ensure day-of flights run smoothly and next-morning setups.
• Proactively monitor flights for issues such as weather, traffic, or ATC delays.
• Provide timely updates when flights face operational issues.
• Communicate professionally and clearly, in calls and written emails, with various client types.
• Deescalate high-intensity situations with calm, professional communication.
• Manage time and tasks efficiently and stay aligned with business needs.
• Keep abreast of best practices and promotional trends and seek feedback for improvement.

Skills

Interpersonal communication

Customer service

Time management

Attention to detail

Adaptability

Education

High school diploma or equivalent

Associate's degree

Tools

Microsoft Office Suites

Call center software

Flight tracking tools

Job description

Job Summary

The Tactical Services Specialist is responsible for the service execution of each of our members and charter clients' flights each day along with service setup of the next day's flights.

Key Responsibilities

• Provide the highest level of services for all fractional, jet card, owner, consumer, managed aircraft owners and charter clients in the daily flight schedule.
• Utilize expert knowledge of potential operational impacts as well as company products, programs, fleets and internal processes to provide clients with optimal trip solutions.
• Collaborate with Operations Command Center team members (Duty Manager, Scheduling, Crew Scheduling, Dispatch) and Experience Concierge and Member Services team to ensure day-of flights are executed successfully along with the setup of the next morning's flights.
• Proactively follow each assigned flight to discover potential issues that may affect our customers such as weather, traffic and ATC delays.
• Provide timely updates to any flight when could be or is suffering from an operational issue.
• Exemplary communication, including impeccable phone conversation skills as well as written communications supporting all our customer types.
• Ability to provide consistent professional communication in deescalating high intensity situations.
• Efficient time management and organizational skills and the ability to productively manage the needs of the business and correspondence with clients.
• Keep abreast of best practices and promotional trends.
• Continuously improve through feedback.

Skills and Abilities

• Interpersonal skills with an emphasis on strong communication skills in both oral and written forms
• Effective time management
• Attention to detail
• Focus on excellence
• Adaptability
• Professionalism in hard conversations
• Other cognitive processing
  • Problem finding and solving
  • Multi-tasking
  • Detail orientation
  • Reasoning and connecting ideas
  • Adept quick learning
• Prioritizing, time management and organizational skills
• Great relationship management skills and openness to feedback

Competencies

• Microsoft Office Suites
• Airtable or similar web-based productivity tools & CRMs
• FlightAware or similar flight following programs
• Call center & phone functionality

Work Environment

• This is a full-time, on-site position based in the Raleigh office, 4 on 4 off rotation.

• Primarily works in a professional office environment with moderate noise levels.

• May occasionally travel to other company locations, customer sites, or business-related events.

• May occasionally require flexibility in working hours based on business needs.

Physical Demands

• Ability to occasionally lift and move standard office objects weighing up to 20 pounds.

• Ability to remain in a stationary seated or standing posture for extended periods of time.

• Ability to move inside the office environment to access shared printers or meeting rooms.

• Ability to navigate multi-level facilities via stairs or elevators during daily transit.

• Ability to read small-print documents, view multiple computer screens, and inspect detailed reports clearly at close range.

• Ability to hear and exchange accurate information during phone calls, video conferences, and in-person team discussions.

• Ability to perform continuous keyboarding, mouse navigation, or ten-key data entry tasks.

• The essential functions described in this job description represent the fundamental duties of the position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position, consistent with applicable law.

EEO Statement

flyExclusive does not discriminate based on race, color, religion, sex (including pregnancy, sex stereotyping, gender identity, gender expression or transgender status), national origin, sexual orientation, physical or mental disability, age, protected genetic information, status as a parent, marital status, political affiliation, or retaliation based on prior protected EEO activity.

Other Duties

This job description is intended to describe the general nature and level of work performed by employees in this position. It is not intended to be an exhaustive list of all duties, responsibilities, qualifications, or working conditions associated with the position. Duties and responsibilities may be modified as organizational needs change.

Required Qualifications

• High school diploma or equivalent
• Proven customer service abilities
• Proven consistency in a fast-paced environment
• Strong interpersonal communication skills
• Must be authorized to work lawfully in the United States without sponsorship.
• Candidates must successfully complete a comprehensive background check prior to employment. This includes verification of previous employment, education, criminal history, and any other relevant information necessary to determine the suitability for the position.

Preferred Qualifications

• Associate's degree in related field
• 3 to 5 years of Customer Service Experience, preferred in the aviation industry