Aviation FBO Customer Experience Specialist

Jet Aviation; Los Angeles (CA); On-site; USD 50,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) matching

Paid time off

Tuition reimbursement

Employee discounts

Job summary

Jet Aviation in Van Nuys, CA, is seeking a professional Customer Service Agent to greet passengers and crew, handle requests, and deliver seamless service throughout their journey at our FBO.

You will resolve inquiries, coordinate with internal teams, and support crews with hotel, transportation, and vendor needs while upholding compliance and safety standards in a dynamic, 24/7 operation near Los Angeles.

Qualifications

• 1–2 years in an FBO or customer service field (hospitality preferred).
• High School Diploma/GED or equivalent required.
• Proficient English language and communication skills.

Responsibilities

• Deliver exceptional service to new and existing customers, addressing billing inquires, service requests, suggestions and complaints in a warm and respectful manner.
• Resolve customer inquiries and complaints efficiently and fairly, while skillfully de-escalating tense situations.
• Perform generalist duties within the Customer Support/ Operations function.
• Provide information about Jet Aviation’s services, identifying opportunities to enhance customer relationships.
• Recommend and implement programs to support customer needs.
• Assist crew members with arrangements for hotels, ground transportation, catering, linens and other vendor services.
• Ensure compliance with all relevant airport and Jet Aviation policies, regulations and laws.
• Represent Jet Aviation professionally with industry groups, regulatory bodies, and the General Dynamics network.

Skills

Customer service

English proficiency

Multitasking

Calm under pressure

Team player

Flexibility

Airport ID badge within 30 days

Hospitality experience

FBO experience

Education

High School Diploma/GED

Job description

Jet Aviation in Van Nuys, CA, is seeking a professional Customer Service Agent to greet passengers and crew, handle requests, and deliver seamless service throughout their journey at our FBO.

You will resolve inquiries, coordinate with internal teams, and support crews with hotel, transportation, and vendor needs while upholding compliance and safety standards in a dynamic, 24/7 operation near Los Angeles.