Aviation Guest Experience Agent

handwerker; Los Angeles (CA); On-site; USD 49,000 - 52,000; Full time

Benefits offered by this job

Financial Perks (401(k) match)

Health Insurance

Paid time off

Employee discounts

Job summary

Jet Aviation in Los Angeles is seeking a Customer Service Agent to be the friendly face passengers and crew rely on throughout their journey. You will handle service requests, inquiries and feedback while maintaining a welcoming and professional experience.

The role requires 1-2 years in an FBO or hospitality-related field, a High School Diploma/GED, strong English communication, and the ability to stay calm under pressure.

Qualifications

• 1-2 years in an FBO or customer service-related field (hospitality preferred).
• Proficient English language and communication skills.
• Ability to remain calm and effective under pressure.

Responsibilities

• Deliver exceptional service to customers, addressing billing inquiries, service requests, suggestions and complaints.
• Resolve inquiries and complaints efficiently and fairly, de-escalating tense situations.
• Perform generalist duties within the Customer Support/ Operations function.
• Provide information about Jet Aviation’s services, identify opportunities to enhance relationships.
• Recommend and implement programs to support customer needs.
• Assist crew with hotels, ground transportation, catering, linens and other vendor services.
• Ensure compliance with airport and Jet Aviation policies and laws.
• Represent Jet Aviation professionally with industry groups, regulatory bodies, and the General Dynamics network.

Skills

Customer service

English proficiency

Calm under pressure

Multi-tasking

Shift flexibility

Team orientation

Education

High School Diploma/GED

Job description

Jet Aviation in Los Angeles is seeking a Customer Service Agent to be the friendly face passengers and crew rely on throughout their journey. You will handle service requests, inquiries and feedback while maintaining a welcoming and professional experience.

The role requires 1-2 years in an FBO or hospitality-related field, a High School Diploma/GED, strong English communication, and the ability to stay calm under pressure.