Aviation Customer Experience Specialist – 2nd Shift

LV Aero, LLC; Carolina (PR); On-site; USD 19,000 - 21,000; Full time

Benefits offered by this job

Overtime pay

Holiday pay

Paid time off

401(k) matching

Employee discounts

Medical insurance

Dental insurance

Vision insurance

Wellness programs

Tuition reimbursement

Job summary

Jet Aviation is seeking a Customer Service Agent to be the welcoming face for passengers and crew from arrival through departure at our busy FBO. You will handle service requests, inquiries, and feedback with a warm, professional demeanor and support crew arrangements for hotels and transportation.

The role requires 1-2 years in FBO or hospitality, English proficiency, calmness under pressure, and a strong customer focus.

Qualifications

• 1-2 years of experience in an FBO or customer service-related field.
• High School Diploma/GED or equivalent required.
• Proficient English language and communication skills.
• Ability to remain calm and effective under pressure.
• Strong customer orientation and excellent multi-tasking abilities.
• Flexibility to work shifts and adapt to changing schedules.
• Ability to work in various weather conditions and meet minimum physical requirements.
• Team-oriented mindset with a passion for delivering outstanding service.
• Must obtain an Airport ID Badge within 30 days of employment.
• Personal values aligned with Jet Aviation’s core values (Trust, Honesty, Alignment, Transparency).
• Must have a valid drivers license

Responsibilities

• Deliver exceptional service to new and existing customers, addressing billing inquiries, service requests, suggestions and complaints in a warm and respectful manner.
• Resolve customer inquiries and complaints efficiently and fairly, while de-escalating tense situations.
• Perform generalist duties within the Customer Support/ Operations function.
• Provide information about Jet Aviation’s services, identifying opportunities to enhance customer relationships.
• Recommend and implement programs to support customer needs.
• Assist crew members with arrangements for hotels, ground transportation, catering, linens and other vendor services.
• Ensure compliance with all relevant airport and Jet Aviation policies, regulations and laws.
• Represent Jet Aviation professionally with industry groups, regulatory bodies, and the General Dynamics network.

Skills

Customer service

English communication

Calm under pressure

Multi-tasking

Team-oriented

Flexible scheduling

Driver's license

Education

High School Diploma/GED

Job description

Jet Aviation is seeking a Customer Service Agent to be the welcoming face for passengers and crew from arrival through departure at our busy FBO. You will handle service requests, inquiries, and feedback with a warm, professional demeanor and support crew arrangements for hotels and transportation.

The role requires 1-2 years in FBO or hospitality, English proficiency, calmness under pressure, and a strong customer focus.