Aviation FBO Concierge & Guest Services Lead

Sun Air Jets; Camarillo (CA); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Competitive pay

Per diem

401K

Health insurance

Paid time off

Job summary

Sun Air Jets is seeking a courteous FBO Service Coordinator to manage customer needs at the front desk beside the airport ramp. You will coordinate fuel, hangar space, catering, and transportation while delivering exceptional guest experiences to crew and passengers.

The role requires strong communication, multitasking, and a willingness to learn aviation software. Weekend availability is a must, and a valid driver’s license with background check is required.

Qualifications

• 2+ years of customer service experience, preferably in luxury goods/services or aviation.
• Excellent verbal and written communication and problem-solving abilities.
• Able to multi-task with high attention to detail.
• Willingness to learn aviation software and computer programs.
• Weekend availability is required.
• Must have a valid driver’s license and pass background check and DOT drug test.

Responsibilities

• Assist customers with requested services such as fuel, hangar space, catering, hotel accommodations, and transportation.
• Communicate efficiently with line service and pilots using ground radio and phone system.
• Solicit sales of fuel for all aircraft; provide pricing and delivery information.
• Set up new customer accounts, maintain records, and prepare accounting reports.
• Handle high-volume inbound calls with professionalism.
• Act as liaison between customers and various departments.

Skills

Customer service

Communication

Multi-tasking

Attention to detail

Aviation software

Weekend availability

Problem solving

Job description

Sun Air Jets is seeking a courteous FBO Service Coordinator to manage customer needs at the front desk beside the airport ramp. You will coordinate fuel, hangar space, catering, and transportation while delivering exceptional guest experiences to crew and passengers.

The role requires strong communication, multitasking, and a willingness to learn aviation software. Weekend availability is a must, and a valid driver’s license with background check is required.