Aviation Enterprise Growth Lead

SpaceX; Seattle (WA); On-site; USD 120,000 - 180,000; Full time

Job summary

SpaceX is seeking a Starlink Enterprise Account Lead (Aviation) to manage enterprise aviation customers from onboarding through growth and renewal. You will own account outcomes, deliver top-tier service, and coordinate with cross-functional teams to maximize hardware and service revenue.

The role requires strong consulting, project management, and customer-facing experience, with willingness to travel and work extended hours as needed.

Qualifications

• Bachelor's degree; OR high school diploma/equivalency certificate and 2+ years of professional experience.
• 2+ years of consulting or project management experience.
• 1+ year experience in a customer-facing role.

Responsibilities

• Act as the primary point of contact for Aviation enterprise accounts from contract signature onwards, including onboarding and retention.
• Deliver impeccable customer service to the enterprise team and customers in Aviation; acknowledge and resolve issues promptly.
• Build relationships to identify requirements and manage stakeholder expectations.
• Collect, communicate and champion customer feedback to influence development and improvements.
• Retain and grow Aviation accounts in hardware and service revenue.
• Own assigned accounts to meet or exceed forecasted revenue and communicate readiness, schedules and risks.
• Identify and lead process enhancements to improve handoffs and cross-functional collaboration.

Skills

Consulting

Project management

Customer facing

Bachelor's degree

Education

Bachelor's degree

High school diploma or equivalent with 2+ years experience

Job description

SpaceX is seeking a Starlink Enterprise Account Lead (Aviation) to manage enterprise aviation customers from onboarding through growth and renewal. You will own account outcomes, deliver top-tier service, and coordinate with cross-functional teams to maximize hardware and service revenue.

The role requires strong consulting, project management, and customer-facing experience, with willingness to travel and work extended hours as needed.