Aviation Customer Service Supervisor – Lead & Develop Team

Piedmont Airlines; Portland, Northern (ME, KY); Hybrid; USD 25,000 - 33,000; Full time

Benefits offered by this job

Paid training

Holiday pay

401(k)

Vacation

Medical and dental

Job summary

Piedmont Airlines in Portland, ME is seeking a Customer Service Supervisor to lead the station's service team and ensure top-tier customer support for travelers and airline partners. The role emphasizes turning policies into daily improvements while maintaining safety and efficiency.

The ideal candidate demonstrates strong organizational skills, the ability to multitask, and the capacity to coordinate with management. Evening and weekend shifts are common in this role.

Qualifications

• Excellent organizational skills and ability to multi-task.
• Ability to work with all levels of management and support staff.
• Familiarity with Microsoft Office Suite and internal controls.
• Bachelor’s degree in Aviation, Business, or related field.

Responsibilities

• Coach and develop team members and manage departmental activities.
• Ensure on-time performance and high-quality customer service.
• Prepare daily/weekly/monthly reports and manage staffing.
• Drive safety and compliance with policies during operations.

Skills

Organizational skills

Multi-tasking

Conflict defusing

Microsoft Office

Flexible schedule

Education

Bachelor's degree in Aviation or Business

Tools

QIK

Office software

Job description

Piedmont Airlines in Portland, ME is seeking a Customer Service Supervisor to lead the station's service team and ensure top-tier customer support for travelers and airline partners. The role emphasizes turning policies into daily improvements while maintaining safety and efficiency.

The ideal candidate demonstrates strong organizational skills, the ability to multitask, and the capacity to coordinate with management. Evening and weekend shifts are common in this role.