Aviation Customer Service Supervisor — Lead & Grow

Piedmont Airlines; Augusta (GA); On-site; USD 20,000 - 28,000; Full time

Benefits offered by this job

Paid training

401(k)

Vacation

Family travel on American Airlines

Medical and dental

Job summary

Piedmont Airlines is seeking a Customer Service Supervisor to lead the department, ensuring smooth operations and exceptional service. The role requires strong organizational skills, the ability to multitask, and effective collaboration with management and staff.

You will coach a team, enforce policies, and monitor daily activities to maintain performance standards. The position emphasizes leadership across shifts, adherence to procedures, and proactive problem solving in a busy airport

Qualifications

• Bachelor’s degree in Aviation, Business, or related field is preferred.
• Experience in airline management or supervision is preferred.
• Strong organizational and multitasking abilities; ability to lead and develop a team.

Responsibilities

• Coach and develop team members and manage adherence to policies.
• Address non-compliant behavior and apply disciplinary actions as needed.
• Oversee department operations and reports to ensure on-time performance and quality customer service.
• Supervise staff and coordinate with management and support staff across shifts.
• Handle administrative duties including routine reports and performance metrics.

Skills

Organizational skills

Multi-tasking

Communication with management

Flexibility

Staff coaching

Disciplinary actions

Education

Bachelor’s Degree in Aviation, Business, or related field

Tools

Microsoft Office Suite

QIK

Job description

Piedmont Airlines is seeking a Customer Service Supervisor to lead the department, ensuring smooth operations and exceptional service. The role requires strong organizational skills, the ability to multitask, and effective collaboration with management and staff.

You will coach a team, enforce policies, and monitor daily activities to maintain performance standards. The position emphasizes leadership across shifts, adherence to procedures, and proactive problem solving in a busy airport