Aviation Customer Experience Supervisor

Piedmont Airlines, Inc.; Portland (ME); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Paid training

Holiday pay

401(k)

Vacation

Family travel on American Airlines net

Job summary

Piedmont Airlines, Inc. in Portland, ME, seeks a Customer Service Supervisor to lead the customer service team, coordinating operations to meet policies and ensure excellent service.

You will coach staff, manage duties, and prepare reports, reporting to the General Manager; shift coverage includes weekends and holidays, with a starting rate of $21 per hour. This role requires strong organization and communication, and a commitment to safety and airline standards.

Qualifications

• Excellent organizational skills and the ability to multitask.
• Ability to work with all levels of management and support staff.
• Knowledge of airline industry operations and airport procedures.
• Bachelor’s Degree in Aviation, Business, or related field.

Responsibilities

• Coach and provide career development to the team.
• Manage the operational activities of the customer service department per policies and procedures.
• Prepare daily/weekly/monthly reports.
• Ensure on-time performance and high-quality customer service.
• Handle disciplinary actions as required.

Skills

Multitasking

Organizational skills

Conflict resolution

Communication

Education

Bachelor’s Degree in Aviation, Business, or related field

Tools

MS Office

Job description

Piedmont Airlines, Inc. in Portland, ME, seeks a Customer Service Supervisor to lead the customer service team, coordinating operations to meet policies and ensure excellent service.

You will coach staff, manage duties, and prepare reports, reporting to the General Manager; shift coverage includes weekends and holidays, with a starting rate of $21 per hour. This role requires strong organization and communication, and a commitment to safety and airline standards.