Aviation Customer Service Leader

Piedmont Airlines, Inc.; Augusta (GA); On-site; USD 20,000 - 28,000; Full time

Benefits offered by this job

Family travel on the American Airlines

Bonus program

Job summary

Piedmont Airlines, Inc. is seeking a motivated Customer Service Supervisor in Augusta, GA to lead the department’s daily operations and ensure on-time performance and high-quality customer service.

You will coach team members, manage schedules, and coordinate with management to align with policies and goals. The role requires strong organizational skills, the ability to multitask, and experience in an airline or service-driven environment.

Qualifications

• Excellent organizational skills and ability to multi-task.
• Ability to work independently and meet deadlines.
• Able to defuse conflicts among team members.
• Experience with internal controls processes for accountable items is preferred.

Responsibilities

• Coach and develop team members and address non-compliant behavior.
• Manage department operations per policies and procedures.
• Prepare daily/weekly/monthly reports and monitor on-time performance.
• Provide support when staff absences affect operations.

Skills

Organizational skills

Multi-tasking

Independent work

Conflict resolution

Education

Bachelor’s Degree in Aviation, Business, or related field

Tools

Microsoft Office Suite

Job description

Piedmont Airlines, Inc. is seeking a motivated Customer Service Supervisor in Augusta, GA to lead the department’s daily operations and ensure on-time performance and high-quality customer service.

You will coach team members, manage schedules, and coordinate with management to align with policies and goals. The role requires strong organizational skills, the ability to multitask, and experience in an airline or service-driven environment.