Aviation Customer Service Supervisor — Ground Support Lead

Unifi Aviation LLC; Kahului (HI); Sur place; USD 25 000 - 38 000; Plein temps

Avantages offerts par ce poste

Flight privileges

Weekly pay

Full-time 30 h/wk

Paid time off (PTO)

Medical, Dental and Vision Insurance

401k

Résumé du poste

Unifi seeks a supervisor to lead a team of passenger service agents, overseeing arrivals, ticketing, check-in and boarding processes at the airport in Hawaii. You will ensure a welcoming experience for passengers and handle inquiries, special needs, and smooth flight connections.

Responsibilities include managing ticketing, boarding, baggage services, and assisting passengers through Customs and Immigration, while maintaining safety standards and regulatory compliance in a dynamic airport

Qualifications

• High School diploma, GED or equivalent education.
• Must be at least 18 years of age.
• Must be able to obtain credentials required as per airport or state or customs requirements.

Responsabilités

• Leading a team of agents in customer service duties.
• Assist passengers with a friendly welcome, through arrival and check-in process, including support for passengers with special needs such as unaccompanied minors, VIP passengers and passengers needing wheelchair assistance.
• Handle all aspects of ticketing and check-in by operating a computerized system, including boarding, baggage service, reservations and resolving related complaints and problems.
• Direct passengers through Customs, Immigration, and Quarantine.
• Assist ramp agents to ensure wheelchairs, strollers, and gate-checked bags are available for loading and delivery to passengers.
• Push wheelchairs with passengers through all areas of the airport.
• Monitor and enforce safe working conditions per regulatory requirements and company policies.
• Promote and adhere to Safety, Anti-Harassment and Equal Employment Opportunity policies.
• Perform other related duties as assigned within the appropriate skill, experience and capabilities.
• Complete work in a safe and secure manner per company standards.

Formation

High School diploma, GED or equivalent education

Description du poste

Unifi seeks a supervisor to lead a team of passenger service agents, overseeing arrivals, ticketing, check-in and boarding processes at the airport in Hawaii. You will ensure a welcoming experience for passengers and handle inquiries, special needs, and smooth flight connections.

Responsibilities include managing ticketing, boarding, baggage services, and assisting passengers through Customs and Immigration, while maintaining safety standards and regulatory compliance in a dynamic airport