Airport Customer Service Supervisor — Lead Check-In & Boarding

Unifi Aviation, LLC; Cedar Rapids (IA); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Flight privileges after 30 days

Weekly pay for hourly employees

Full-time starts at 30 hours/week

Paid time off

Medical, dental and vision insurance

401k for all employees

Exclusive discounts and wellness 프로그램

Job summary

Unifi Aviation, LLC is seeking a Customer Service Supervisor to lead a team of agents providing passenger support from arrivals to check-in, boarding, and baggage services. The role requires handling ticketing, reservations, and resolving related inquiries with a focus on safety and compliance.

The position includes flight privileges after 30 days, weekly pay for hourly staff, full-time hours, PTO, medical/dental/vision coverage, 401(k), and employee discounts and wellness programs.

Qualifications

• High School diploma or GED required.
• Must be at least 18 years old.
• Must be able to obtain credentials required by airport or state regulations.

Responsibilities

• Lead a team of agents in customer service duties.
• Assist passengers with arrivals, check-in, boarding, and special needs.
• Handle ticketing, check-in, reservations, and related complaints using a computerized system.
• Direct passengers through customs, immigration, and quarantine.
• Ensure safe handling and loading of wheelchairs, strollers, and gate-checked items.
• Promote safety, anti-harassment and equal employment policies.

Skills

Team leadership

Customer service

Safety adherence

Education

High School diploma or GED

Tools

Computerized ticketing system

Job description

Unifi Aviation, LLC is seeking a Customer Service Supervisor to lead a team of agents providing passenger support from arrivals to check-in, boarding, and baggage services. The role requires handling ticketing, reservations, and resolving related inquiries with a focus on safety and compliance.

The position includes flight privileges after 30 days, weekly pay for hourly staff, full-time hours, PTO, medical/dental/vision coverage, 401(k), and employee discounts and wellness programs.